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While games are fun, they're short-term for the most part. I think that you'll start to see lasting results when the team is held accountable for asking the correct way. Engaging in brief conversation, tailoring a RedCard pitch to them as best they can (free shipping, extended returns, take...

Yup, pretty much. Sometimes just before closing I'll also pour the teas into cold cups so I can wash those too. I really hate running around at the end of the night. Hope your closing went well!