Also when guests can change their minds after stowing and at pickup it dosent matter. Only thing that matters cold stuff in fridge and frozen in the freezer. It’s absolutely rediculous!
Ok new design is needed for sure. BUT, how about a lock for the wheels so when you are dodging the guests auto open back, or your drive up is literally on a slant downward…etc.. and still no cover for orders!? We are using paper bags that dosent mix well with rain.
At my store I spoke with reverse logistics tm because no one could give me a straight answer that I could relay to my teams. So, it turns out the only donations are food and pet. It all depends which charity the store works with.
I know stores not all the same. But, mine encourages scanning the QR code for team member desired hours. If you do like parts of your job it may be easier to go on demand. Rather than starting a new school year and a job. Good luck , whichever way you decide.
Yes. Guest is the focus but it has “always” been about them, right..just telling what I know is being tested at mine. I also think target would prefer having the guest experience amazing through drive-ups. Etc. not so much in-store but I just lead a team in a store. Either way communication...
Integrated guest service desk…checklane 1 ,2,3 where we literally do it ALL! ALL DAY LONG… my guests ,have opu ,checkout, return and oh can u check if something is available and order it! Beyond and to another level of service desk
Agree. Absolutely!! And Nintendo will send them straight back to the service desk at target! Just like consumer cellular, Verizon no one wants to do their actual part of the deal. They make it extremely frustrating for the guest, I’ve even heard excuses from those companies saying store side...
Thank you for sharing this! I wish I had answers, or could send the Calvary. Please know after reading this; It’s so good to know my team isn’t the only one experiencing the non stop climb to unrealistic expectations. System is not set
Up to succeed.. it’s very sad!