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Oh lordy. Welcome, and congrats on your new position! We've hired a few people direct to GSA who had retail experience, none of them lasted more than a couple weeks. You are going to have a seriously uphill battle if you want to be an effective leader. Not trying to scare you, just being...

Nope, not my real name. Just a pun on "Jack of all trades."

I work in the greater DC area as a GSA, but as my title suggests, I wear a lot of hats. In a given week I'll have up to 5 different job descriptions from cash office to comp shop to GSA. I'm kind of a nerd when it comes to my job so I'm always looking for ways to improve.