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I just didn't have a clue about what I'm supposed to do as a closing expert. It seemed like there was more to it.

I've been assigned to work three different positions next week: Tech, Checkout Advocate, and Closing Expert. Now, I do work at tech regularly and I am familiar with working up at the front but closing expert (in my eyes) is a complete 180 from what I have been regularly doing. Hell, I don't have...