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@jackofallworkcenters This is perfect. Going into a salesfloor Sr. position I had to build trust, especially with my brand TMs. You cannot do everything and as a LEADER you should be managing your talent to get the workload taken care of. They are the ones that do the work when you are off or...

Only stepping stone to ETL in my district if you're already in the family. Many new ETLs hired externally but have never seen a TL jump the Sr role, with quite a few Srs taking an ETL spot. Pros: - Great training if you want to promote. After a year of SrTL I felt very confident in an ETL...

I have a feeling there is some restructuring of the restructure going on. We had to cut 2 TLs and an ETL at our store by next month. Without exact numbers we are currently +2 SrTLs, -1 TL (promoted to Sr), +1 ETL, so added 2 leaders vs. where we were when that was announced instead of losing...

I love this. Mysteriously our sales jumped from missing forecast by 4% in June to being over by 4% in July. Comp vs. last year is right about 2% for both months... Purpose of typing that, we got the go ahead to "fix" our myTime schedule for a weekend we know as a store was going to be busier...

Probably, but from my experience 95% of "no thanks" on the REDcard are about opening and carrying a new card. The idea of another bill (even debit cards are scary for many) far outweighs the savings. I have like 20 reward card places that just require a name and phone number to save and I...

This seems like such a fundamental idea. Yes, payroll is your biggest expense but it also has the most adverse affect on profits when you cut it to pieces. There are some amazing leaders in my store with nobody to lead! I understand cutting costs when profit isn't as high as projected, but...

I get this a LOT as a SrTL. Closing by yourself and punched out for lunch, someone needs the LOD, gotta roll with it. As annoying as it is, I came up with a couple options and presented them to my HR. A) clock back in and honestly spend missed time finishing my break or B) punch correction...

Love this thread already. Such constructive criticism with possible solutions! My dad is getting up there in age, not super technologically advanced, but knows his way around MS products and his phone. He told me "it feels like your company stopped investing in technology in about 1990."...

Totally agree with this. It very much depends on the day and how much effort you put into it. The downside of GSTL and Electronics TL is the single metric focus (REDcard & AAR). I have done both and despite how you perform in sales, guest survey, zone, team development, etc. your one metric...

That's an excellent point! We're trying to develop cashiers to think this way too; we want them to tailor the message towards the guest. Hit or miss still based on how outgoing they are and their age in many cases. That gets into a whole new issue with staffing quality TMs with current...

Hey all, I would really appreciate any input on what works for you guys! Situation: I'm newer to the front end with another GSTL and 2 GSAs. There has been a lot of change throughout the store but I can honestly say we have a capable cashier team and the strongest leadership team in the store...

Agree with this 100% but don't kill yourself to make it happen. *Queue the cheesy music* We're a team and even the best leader in the world can't be there open to close so rely on your peers! Also suggest partnering with an LOD that you know will give you the truth. I'm a SrTL and feel like...