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I want to preface this by saying I DO NOT know a lot about this role. But one of the reasons that the people in this position keep struggling at my store is they have not been properly trained and are only superficially supported. Meaning the support comes like this: TEAM WE HAVE A BATCH AT 40...

The most important thing is that you take the time to get to know your team. Spend the first 30 or so days observing your team and how they interact with each other and the guests. This is gonna be helpful when you get the inevitable guest complaint. You get to know your team it's a bit...

You can and you should. With the way workday is set up you can't write up the PIP. But you can document the conversation that was had and send it out in an email to HR and that TMs leaders. It's on them what happens from there.

Not sure if this helps you at all but here is a breakdown of my day. I come in check my email. Stores weekly and the months addendum. My ETL likes to quiz you to see if you've read them...frequently. I read up on what's new on workbench in style and my areas in particular. My store has the...

I typically stick to the interview guide but I add some stuff. For instance I make sure to tell the interviewee that they are expected to respond for backup and guest assistance calls. I also let them know that they may have to help out in other work centers. I know the guide says that but...

Awesome!! Thank you so much!

Thanks for the tip! I will definitely see how we can incorporate a better instocks process in SL.

That's my thinking too, but my ETL wants me to add all this extra stuff in the weekly plans. And gets very frustrated when I don't add a bunch of filler. It's frustrating b/c the TL that was there before and in charge of the plans I know for a fact she never asked this of her.

Ok guys so I really need some...a lot of help. I feel like I'm drowning in my TL role. I've been struggling with planning for the SL team. We get the scored stuff like the POGs set on time, we're even consistently working a week ahead. The problem is that I don't have enough "substance" in...

Thanks so much for the great tips!

So I've been in my TL role for a few months now. And we've come to that magical time of year...Review Time. I just got the information in my mailbox a few days ago and it seems simple enough. Basically I'm wondering from some of you other leaders is how much time should I really spend on them?

Ahh!! Thanks for sharing this...got some really good ideas

This is something that I struggle with also. I want to do more for them but at the same time I want them to understand that promoting REDcards is apart of their job and that they shouldn't expect something EVERYTIME they get one. Sometimes we will req a DVD/CD for them or even get their lunch...

Ooh girl preach! So not worth the headaches.

Oh my gosh!!! This...every bit of this!! Stick with your team. They understand the woes of the front end better than anyone else in the building. I unfortunately I'm not that close with my fellow GSA but that is mainly b/c of his arrogance and the fact that he arbitrarily decides when or if...