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I believe that it now states, "4 year degree or equivalent experience." I know a TL who is in school that was made an ETL, and I was told I'm on a succession plan to become one, so yeah, college degrees aren't necessary.

This. You're expected to make the 'manager' calls, deal with difficult guests, almost everything a GSTL does... for 50 cents more than a cashier. It's a joke. IMO, starting GSA pay should be $12.50.

They started talking to me about it a little over two months in, and I started training for it two months after that. I actually got onto the bench even before becoming a GSA. I went to the TL interviews not long after my 90 day mark. So really, there's no set availability or amount of time...

Got offered Was told I'd get $14.50. Not great, but better than GSA pay for the same basic duties.

While I feel guilty calling for backup when I could easily jump on a lane, I've found that it's incredibly difficult to backup on a lane and still respond to all of the blinkers/change requests/self check outs breaking down/spills/guest complaints/phone calls that are bound to happen during a...

Congratulations on your promotion! I'm still figuring out the redcards too, but I will say one thing I think is really important is recognizing your cashiers- not just for getting redcards, but for consistently talking about them. I know as a cashier I felt discouraged when leadership only cared...

So I'm looking at promoting to GSTL, and am curious as to what the compensation is for that position. I know GSA is 50 cents over base, is there a standard amount for GSTL as well? TIA

I've been doing it for a few weeks now. Luckily I have a fabulous HR ETL and received two weeks of training for GSA, partially in the cash office. I can't imagine how you'd be expected to run things well after training for just a day or two. *shakes head

Have you started your new position yet? How's it going? In my limited experience running the front end, here's my advice: - Build good relationships with your cashiers and train them well. Make sure they feel empowered to resolve guest price challenges on their own, so long as they're within...

Not necessarily. My TL interviews were actually with three different STLs. I never even spoke with my DTL. *shrug