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    Advice for new etl

    Sorry, no tradsies 😂. I think the biggest thing is having that support. In the past we had SD's that would come down and even coach them for things outside of their control which obviously threw up all the walls. Being able to experience situations, talk through them is a big thing. Have a plan...
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    Advice for new etl

    I mean... think about all of those hours they put in for less pay than hourly. Not saying long term your wrong as a seasoned TL will do far better than your fresh out of college ETL but most time they think of the bottom line.
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    Advice for new etl

    Coming from AP SAFETY!!! Order those cooling vests, hats, cones, spill station supplies, etc. Outside of that, schedule your TL's to the peak times and have them be you. My current ETL SE was fresh out of college when they started and was the type that didn't even know how to screw in a...
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    Team lead bonus

    Speaking of bonuses.... anyone know the numbers this year and requirements? I remember seeing something like sales, hours.... $1,500 top out.
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    Archived New upcoming org charts?

    From the above and many years here, I would say you are safe. It sounds like they are going to kill any additional ETL's and condense any tl's tied to food. In a super; we have a TL over produce, consumables, bakery/deli, sb/fa plus an ETL over consumables (4 TL's + 1 ETL). In my current store...
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    Archived Sr Pog TL?

    I've personally never seen a store that has a Sr. TL over POG. Our POG TL works M-F from like 6a-2:30p. You would be responsible for leading a team re-setting new aisles in hardlines and new sets (like the transition to Wondershop, electronics reset) and would report to the ETL-LOG. As for if...
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    Archived Cashier → GSA → GSTL Timeline?

    No, sorry I should of been more specific. The new FE metric is % of transactions done at SCO compared to the lanes.
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    Archived Cashier → GSA → GSTL Timeline?

    Dog covered most of it. Really its all up to store and: -Attendance - GS training (although I disagree with additional workcenters) - Time in role - Covering GSTL/GSA breaks - Coming in if they call you in - Availability - Guest Service If a store needs a gstl they will take anyone. GSA is...
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    Archived Shift ending duties

    This might be a better question for your ETL. A lot of the time stores operate differently so take what I say with a grain of salt. As for being asked to stay later, you can say no and that shouldn't be used against you. When it comes to actual tasks and global vs your own area your best bet is...
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    Archived Performancing OutI

    The easiest way is loafing. Anything that involves them not working (cell phone use, talking to other team members/family/friends, staring at the ceiling when things need to be done). Loafing is an auto CA which lasts six months. Second time you catch them it's a final which lasts a year. Third...
  11. W

    Starbucks Team Leaders

    Call Copesan. There should be a book in TMSC that you need to log them in and someone will come out to inspect everything and see what can be done. We had a huge problem not too long ago (15 or so would be hanging around the ceiling) and they basically said that it was a major issue in the city...
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    Archived How to coach TM for tasks not getting done bc they were helping customers

    I think that most people answered your question but an additional thing you could do is send an email to all the ETL's/Sr's in the building to keep an eye on that team member when they are LOD and let you know if they are loafing. From there all you would need to say during the coaching is...
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    Archived New Expectations Workshop????

    Our store hasn't had it yet but it sounds like this is best answer. Sell Sell Sell! Since A&A was an area which was hit the hardest, we offered current team members that we diden't think could cut it the option to transfer to a different department. For some reason no one wanted to transfer...
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    Archived Grounds for a Corrective Action

    The best thing to do if your not sure is do a PDD then tell them that you have to take additional partners on the issue. Let your Sr/ETL HR know and that you told them that you had to take additional partners and they can determine if it can go to a CA that you can issue at a later date.
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    Archived Looking for recently promoted ETL

    "Tell me about a time when you disagreed with another person on a significant issue?" Yep, seems like they are using the same guides! Honestly at this point anything further would be more of a formality.
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    Archived Counterfeit bills?

    One big too that I forgot is that usually serial numbers are all the same. Typically in my market people buy infant monitors, carriers, high dollar electronics or gift cards. If you see any of these and they are paying with a few hundreds it should set off some red flags.
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    Archived Looking for recently promoted ETL

    Yea, STL>DTL>GVP should be the end unless HRBP/ML gets thrown in there somewhere.
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    Archived Counterfeit bills?

    If your store hasnt gotten the new pens I would recommend ordering them. I read a case where someone tried to pass a fake bill and the pen ate through the paper :D. Apparently they also test based on the bills ink.
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    Archived Reviews - what to expect as a TM

    Yea, I believe your review is prorated based on how long you were there for so instead of getting the full amount you will get 66.67% of it since you were only there for most of the year. My guess is that either the ETL will administer it or pass it off to another tl. Edit: Your backroom team...
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    Archived Applying for APTL at an old store...

    I had two interviews for mine. First was with my ETL at the time and the second was with the DTL/HRBP. Now I heard that they are throwing in the APBP as well for all AP interviews.
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