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That's exactly what I said. Lol. He didn't believe me and asked to speak to the LOD. She told him the same thing. When that didn't get him to leave we called Refund Authorization (just to humor him) and they said no as well.

TTOG: No, I cannot refund you cash for the Fitbit you're trying return with only a gift receipt...that was purchased yesterday...from a store 90 miles away. No, I also do not believe that in that time period your wife called Guest Relations and was told she could go to any store and ask for the...

Had a guest try to no-receipt return a Circo item today. Yes, Circo. Of course, she said she got it as a gift. Not only that, but it had a clearance sticker on it. Ehem...let me be more specific. It had a clearance sticker like this on it: To the veterans out there: how freaking long has...

GSAs do not have access to myGuest. I'm still trying to figure out the reasoning on that one.

To the guest who came up to my register yesterday, said "We're in a huge hurry," dumped $650 of Ready-to-Wear merchandise on my conveyor belt, swiped her card, then left her teenage daughter alone to take out all the bags... I hope you made it to football practice on time.

Just today... I ring an older lady up and her total comes to $17.18. She wants to pay with two gift cards... Me: "Which gift card do you want to me to scan first?" Guest: "THIS one." [I scan it, and the transaction completes] Me: "Looks like you had enough to cover the entire transaction. You...