Can regular TMs see these?
I know GSAs can not sure about service desk and cashier.
It's on workbench under myguest
I find Guests will say they had a great shopping experience then give us an 6 on the overall. WTF??? It's not my fault my cashier can't produce an item we are out of stock on.
Friday there was a review where their likelihood to recommend Target was a 1 with the comment (Everyone already knows about Target) little did they know that one is going to kill that stores NPS.
Another reason these surveys are not an accurate reflection of what happens in the stores.Friday there was a review where their likelihood to recommend Target was a 1 with the comment (Everyone already knows about Target) little did they know that one is going to kill that stores NPS.
Someone (STL maybe) printed out some guest surveys and hung them up on the wall in TSC - they tried to cross out the especially rude stuff coming from guests but you can still read it.
Someone (STL maybe) printed out some guest surveys and hung them up on the wall in TSC - they tried to cross out the especially rude stuff coming from guests but you can still read it.
My store's leaders filter out negative comments from the get-go by selectively printing and putting up only the positive comments.
And how does removing the "opportunity" help TMs improve their performance (assuming it's not one of those dumb ass comments like Zone has shared).
And how does removing the "opportunity" help TMs improve their performance (assuming it's not one of those dumb ass comments like Zone has shared).