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Guest Surveys

Discussion in 'Guests First!' started by HRZone, Jan 6, 2018.

  1. HRZone

    HRZone TL Bench

    I love how you can see every store in the company now, here are some gems.

    20180106_084017.jpg 20180106_084038.jpg
     
    HRLady and TallAPGuy like this.
  2. Amanda Cantwell

    Amanda Cantwell Guest Service & Photo

    Can regular TMs see these?
     
  3. OP
    OP
    HRZone

    HRZone TL Bench

    I know GSAs can not sure about service desk and cashier.

    It's on workbench under myguest
     
  4. Nokiddiegloves

    Nokiddiegloves Team Trainer

    Interesting...
     
  5. REDcardJJ

    REDcardJJ Front End Badass

    We can't access myGuest :(
     
  6. Bethy

    Bethy New Team Member

    Can’t see them either. @HRZone will have to keep posting funny survey comments for us on this thread now!
     
    HRLady, redeye58 and SunshineGay like this.
  7. aronoiiel

    aronoiiel Team Member

    I remember one from years ago when we still had great team cards. The guest complained about not having a tv in our mens bathroom -_- that one was a laugh for months
     
    SmilesWI likes this.
  8. GSAs do not have access to myGuest. I'm still trying to figure out the reasoning on that one.
     
  9. Nokiddiegloves

    Nokiddiegloves Team Trainer

    I find Guests will say they had a great shopping experience then give us an 6 on the overall. WTF??? It's not my fault my cashier can't produce an item we are out of stock on.
     
    Frontlanegirl likes this.
  10. OP
    OP
    HRZone

    HRZone TL Bench

    Friday there was a review where their likelihood to recommend Target was a 1 with the comment (Everyone already knows about Target) little did they know that one is going to kill that stores NPS.
     
  11. Nokiddiegloves

    Nokiddiegloves Team Trainer

    "Please discourage employees to expose tattoos" This is not 1960 anymore....
     
    ahoy, HRLady and HRZone like this.
  12. Frontlanegirl

    Frontlanegirl Team Trainer

    Another reason these surveys are not an accurate reflection of what happens in the stores.
     
  13. Dog

    Dog Team Member

    Someone (STL maybe) printed out some guest surveys and hung them up on the wall in TSC - they tried to cross out the especially rude stuff coming from guests but you can still read it.
     
    SFSFun and HRLady like this.
  14. SoCalMama

    SoCalMama Team Member

    Bumping in hopes that HRZone found some more post-worthy comments to share.
     
    HRLady, Dog and TTGOz like this.
  15. NPC

    NPC Hecking chiillllll

    This is totally off topic, but I love that your username is just, "dog."
     
    SFSFun, beevery and Dog like this.
  16. HRLady

    HRLady Human Resources <3

    My store's leaders filter out negative comments from the get-go by selectively printing and putting up only the positive comments.
     
    Last edited: Jan 17, 2018 at 12:59 PM
  17. PassinTime

    PassinTime Team Member

    And how does removing the "opportunity" help TMs improve their performance (assuming it's not one of those dumb ass comments like Zone has shared).
     
  18. smashandthrash

    smashandthrash Former store LOG and Inbound/Receiving DC TM

    Had one the other day in ALL CAPS. It was a good read
     
  19. HRLady

    HRLady Human Resources <3

    The negative comments that they filter out are mainly the dumb, rude, or offensive ones, especially the ones personally attacking Team Members. We've gotten some problematic comments from Guests that are too inappropriate to post in TMSC. If there is a legit issue, the leaders will talk to their team about it and/or mention the problem at the huddle plus how to properly handle it.
     
    Last edited: Jan 20, 2018 at 4:15 PM
    HRZone likes this.
  20. OP
    OP
    HRZone

    HRZone TL Bench

    I am not going to lie some comments are personal attacks. I have had people insult their cashiers body odor, breathe, tattoos.

    I do think cashiers who get negative comments from guest should be talked to about it off stage.

    I do not think those negative comments should be posted for all to see.
     
    beevery, Greenie, LUR99 and 5 others like this.