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We had a guest ask our SCO TM why if she returns 1 of the 2 BOGO 25 percent off items will be refunded for less. The SCO TM tried to explain that she if she returns one she will get the 25 percent off price. She didnt understand and she was getting mad. So the SCO call me over, but before I...

You guys don't have a TM exit in the TSC? We use it to exit whenever and to enter before store opens.

LOL funny thing is I am one of the GSA's but our store is so weird. They told we have to be guest obsessed and do it right for the guest. We used to be so strict but too many complaints changed us. I guess next time I see her and she does that, I'll listen to everyone and just shut it down Haha...

I have this one lady always come up to Guest Service at the least once a month with a cart full of basically half of Ready To Wear, and I hate it cause she ALWAYS happens to come when its just me there at service desk. I ask her if she has a return or needs help, and she tells me she is still...

In my store, we have to "do it right for the guest" we used to be a strict store and said no to almost everythig, but we apparently got too many complaints now we changed and almost always have to say yes, hate it. We all do, but we get in trouble by our STL if we dont comply.

Thats lucky, at my store we do not allow gift cards for ANY gift cards, usually its cause sketchy people do that most of the time, but every now and then we get a regular guest trying to do that and we just point out that on the back of the gift card it says may be used to purchase anything...

We used to have just One opener and one closer, now since OPU came along it is 2 openers, 2 mid, 2 closers. Sometimes 3 closers I dont know why?

Its 11:45 pm on forth of July, closing in 15 minutes, haven't had a guest at SD for an hour. This time of night is when the usual suspects walk in with ugly ass torn up receipts asking for refunds in cash. So this guest comes in with a back pack, takes out some destroyed HBA item and an even...

Really? I thought I went a tad overboard, cause I have never been that mad at a guest in a LONG time, and this the first time I did anything about it.

A guest today was yelling and screaming at my GSTL and any TM walking by our photo kiosk. He was so frustrated that he didn't know how to use it, yelling at us "Does anyone know how to use this piece of junk" and calling other TM fat or ugly as they walked by. Finally once my GSTL was printing...

It's not even that hard, just moms and old ladies who cannot use their phone and act surprised when other guests and even me get annoyed when they ask me to stop ringing them up so they can scan every single item. I had one guest come to SD and ask "SO it is our responsibility to scan the items...

Sometimes guests come up to me and say "and I'll get a gift card for 25 bucks for here" and I'm like Great, want to go pick one out. -_- (Of course I don't say that) Another thing, I don't know if htis is common but at least at my store, if we run out of little envelopes for Gift cards people...

Yeah that's more than fine, but just don't have them apply everyday like my fellow team members did, with each other

TTOTM: I warned you and our other buddy TM that if you guys kept applying with each other for Red Cards and letting your friends use your discounts in our own store, you'll get canned. Guess it was too scary to believe, but now there are two openings for cashier.

At my store if we have NO guests they hate us just standing there so we have to Zone or pick up baskets, if we don't they literally come up to us and ask us why we are not moving around, but that is only if we have no guests

Like 80 percent of the Front Lane are friends and we hang out outside of work and stuff. But this one girl cashier and I always joke around with each other when we working. She usually does self checkout and whenever I am at service desk or lanes we will randomly just find each other staring at...

I love AP, especially when they ask me to keep and eye on some guests. I always help them, once I caught 2 girls trying to steal tons of makeup and clothes, they always come in. 2 young girls and a young guy who looks like a bum. I was SCO and AP just stood next to me and immediately this girl...

It kills me when guests ask if I am open when I have my closed sign and my light is off on my lane or when they asked if I am closed and I am clearly open with light on. Once a lady practically forced me to help her when I was supposed to be off, I was closed and already had logged out and put...

This one night I was closing Guest Service, everything normal so far, me and the other GS TM chatting and working all fine. Then I see this guy come up with a box of those large tall fans. He puts it on the service desk with some of the cardboard that was supposed to be inside the box, saying...