Search results for query: *

Doesn't matter if you completed the transaction or not. Once they swipe the card and put in their information for it, the payment is on hold for the next day or so.

There's not much at ETL can do in this situation. They can guest service them, and risk getting a knife (or worse) pulled on them, or they can let them have the stuff.

Whenever I am at guest services, I greet the guest in front of me by saying, "how can I help you?" Easily 8 out of 10 will say "good" or "fine." Seriously...learn to listen. Not once did I say, "how are you?" I am to the point that I now say, "what can I do for you?" I don't like it, and it...

At least with the REDcard she would have saved more on that purchase than she did with the cartwheel!

Would you please tell this to my store's leadership? The backroom team always has an excuse why they can't do it, and they are never held to it...so they will come up, drop large items on the floor behind guest services, and then the GSTM ends up reshopping them because they aren't...

I can totally understand that. My STL isn't crazy about the "deny the return" policy. But once I took a chance and did it and the guest escalated it to HQ and they took our side, it got better.

Firefox, the new coupon return policy says you are supposed to deny those returns...not commit fraud by lowering the amount. But it's your STL's neck, I suppose.

Ha. When I am visiting my parents and I go shopping with my mom (Walmart...only thing close by) if she stops in an area too long, I start zoning out of boredom. Drives her crazy.

Our ap doesn't do anything about credit card fraud, anyway. If we tell him he just had a fraudulent transaction, he just shrugs his shoulders and says he'll look it up if/when the police call after the victim files a police report, but until then he can't/won't do anything.

We have a lot of cashiers who start, and then we find out they can't make change when the register tells them how much they get back. They literally have no idea how to count money. You know things aren't going to go well when you find that out.

Of course no one is going to stop them. They are grown adults. If they can't figure out how to sign a legal document, that's between them and their bank. I have parents who let kids sign for them all the time. It isn't my place to say anything, but if any of these fools ever have a card stolen...

We take it all back with a smile. If a guest calls corporate for us declining to attempt a return, then it will generate a hot alert, which goes to the GVP, DTL, and STL. Then the ETL-GE has to deal with all three of them, plus grovel to the guest and give them the damn world. And then the TM...

Right, I can see if the item is incorrectly marked in the system, then it needs to be overridden.

Substitute with GSA override??? In other words the store potentially eats the entire sale and risks its ability to take WIC? I think my head just exploded.

I am so thankful we don't take WIC.

How about the guests who can't bear with parting with their phone long enough to complete the transaction? Before they look for their card, after they look for their card, after they swipe it, after they punch in the PIN, after they hit "no cash back"....they have to text in between each of...

To that one ETL....good luck at your new store. I would say I won't miss you....but if your replacement is still pissed off at me from last summer, I will definitely miss you! We'll see what way it goes next time I work!

Corporate policy is we don't page. The GSTL was willing to override me and go to the fitting room, but she was stopped by the rests of the LOD posse who said no. Honestly, anytime we have ever paged a person to come to guest services, they never come. Never. Not once. In the end, the guest...

Umm...that "other" says "other print ads." So, no, you shouldn't be matching other .coms, nor is there technically a button for it.

No...only way someone else can use your discount card is if YOU can claim them on YOUR taxes. Minor TMs are all warned that allowing their parents to use their card can get them fired. Now, if your store wants to make an exception for this TM, that's their business, but a) they probably...