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To the one guest prank calling the deli today asking for eggnog flavored bologna: you were somewhat funny, but really, don't you have something better to do on Christmas eve?

To the guy in Food Ave today who stared right at the menu advertising tuscani pastas and proceeded to ask me if he could have one of our "toucan" pastas-you either need to get your eyes checked or learn to read. It was all I could do to not bust out laughing during the transaction.

I'll never forget the guest who I called up to guest service and asked "How can I help you sir?" He replies by informing that he would like to send anthrax and asbestos to our store. As I inquire why, he says it is because our electric carts never work. Looking back, I regret not calling AP to...

I think my favorite famous guest that we have is "Hat Man." The first time I encountered him, he came up to guest services in an electric cart. He returned at least 20 hats of all varieties, baseball caps, berets, newsboy caps, etc. All had receipts from different stores and he claimed that he...