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To my one Team Lead: Hey, maybe you’d be less miserable if you’d stop pretending like you’re a mini ETL while you work off the clock. Maybe clock out for your meal and not continue to micromanage over the walkie. It might do you some good (or all of us some good... 31 minutes free sounds like a...

And to add: I got in trouble for leaving a vest for myself to keep using. We’re not short on the vests. There were more than enough for everyone. After I kept one for myself, ETL moved all of them and now has left us with about 8 random ones that seriously smell and have been like legit wet from...

my ETL yelled at me for not wearing the drive up jacket. my TL requisitioned me out a cheap plastic poncho, so I was wearing that. it didn’t look “brand” and she only req’d it out for me because I was “being difficult by not wearing the ones provided to us.” I never complained. I just didn’t put...

My TL requisitioned ponchos out for me and another team member one weekend of a horrible storm. All the drive up jackets can only take so much water. They’re definitely not waterproof enough and it just soaks right through and makes the jacket heavier. Not to mention the hood always blows off my...

insert: “wow i can’t believe they have you come out in this weather!” well, uhhh you’re HERE. 🙄

We’re deep into the coronavirus pandemic and we still haven’t figured out a way to handle drive ups in a good manner. Leadership leaves the 1 or 2 people up there by themselves to handle it. They called for back up for over an hour this weekend and got absolutely none. Turns out drive up guests...

Our driveups have been an absolute nightmare. Every morning I come in and do the return to stocks and at least 50% are missing, meaning my guest service people have been giving items to guests and not processing. There is a combined one braincell at guest service most days as wrong items are...

“but little johnny is too young to play this game. it’s too complex and i want him to get something he’ll actually play.” OKAY THEN YOU SHOULDN’T HAVE OPENED IT

To a few of our guest advocates: Use your brain (if you have one). Since giving people more responsibility and service desk responsibility, I have stopped one TM from taking $150 off beats based on a screenshot (thank god she didn’t have supervisor numbers), caught our drive up tm waiting in...

They don’t expect, but I always joked that I became a GSA this way. Obviously that’s not why, but solving my own and others no barcode items with my phone tended to help a little. I still use my phone sometimes though. I find the target app on there easier to use. You can set it to only show...

I had this with this one sketchy lady not too long ago. I was barely involved with the situation and turned to another service desk tm and said, “watch for the bedding on the ground. it’s all salvage.” and this woman went off. “what the f%*{^ did you say about me?” like chill, ma’am, i said...

TTOG: SCO had a coin dispenser jam, so I go over clear the jam and realize it’s low on just about everything, so I close it up, put it a basket in front of the screen and the screen is still on the error screen because i never cleared the screen. i go grab coins and come right back. this lady...

Sadly, this works sometimes. I had a guest claim they bought one of those expensive DSLR camera. It was the Nikon D3400 bundle that they got on sale for like $650 if I remember right. She came in five days later claiming there was nothing in the box. LOD refused to come up and told me to call...

my stl, who cannot make a basic return or understands how to do absolutely anything in the front end, asked me, a gsa and have been at guest service for like two years at this point, “if i was capable of damaging out an item?” and then smirked like i was an idiot while awaiting a response.

We had a hardlines TM curse out guests while off the clock one day. He had a hoodie on, but you could still see his red and khaki and he had literally just clocked out, so he was coming out of TSC... it was clear he worked there. A bunch of guests took issue with it as I remember the one lady...

At my store they have been doing this lately and the ETLs have been keeping them in hardlines/ softlines the entire 8 hours rather than send them to cashier.... which makes our already skeleton cashier crew even worse and then I’m calling for backup.

Ehhhhh, sometimes the guest wants to hear from someone else, so if they are in the area and a guest is yelling at me rather than escalate it to an LOD, the GSAs/ GSTLs sometimes call one another. But we all do it to each other, so it’s just kind of understood.

yeah, everytime this has happened at my store (not too much), the items were still sitting in the hold location and we just put them aside for the guest and apologized. the other night a guest called angrily, i answered, and she had this same situation happen to her. she says her name, which i...

I’ve accepted school IDs and work IDs for guests in the past (it doesn’t happen too often). My store really emphasizes needing to see photo IDs as I know the store closest to us lets that slide often. I’ve had higher up leadership in the past (ETLS and STL) override me when I’ve denied guests...

It still goes down under the guest service team member’s numbers, so they are the one taking “responsibility” for it. Usually I call either to cover all my bases (also to confirm I am right and the guest is wrong) and so the guest knows that they can’t just come up and tell me the price was...