entitlement

Our store has an extraordinarily high turnover rate, but we do have some TMs and TLs that have been there for 30+ years. And, annoyingly enough, most of them are completely worthless. There's one backroom TM who no one likes and it's a mystery how she still works there. Everyone complains about...

guest comes in with a pre paid phone. no box, no reciept. his dad's with him dad: we've spent hours on the phone with the company, and they can't activate the phone. you didn't do what was needed. me: finds out he has nothing, just the phone. is there any proof you bought it from us? dad...