Hello fellow Target team members! This forum seems like a really good place to ask a few questions I'm not comfortable asking in-store.
Our store uses the two digit extension phone system for red phones/in-store phones.
1. I keep accidentally hanging up on people when trying to put them back on hold. I have maybe a 50% success rate. Am I not waiting long enough to hang up the phone after choosing an extension? Or is it possible I'm choosing an extension that is now no longer available?
2. This one is super embarrassing - how do I answer an incoming unanswered call using one of the red phones? We are ULV, so we don't typically have an operator. Often, sales floor team members need to answer incoming calls. I was shown maybe twice in my first month, but I've typically been too busy with other duties to answer many incoming calls. Our spill stations do not have a comprehensive phone system guide in them.
3. Do the guest assistance call boxes or red phones sometimes require you to hold down the clear button? We sometimes have trouble getting our call boxes/phones to clear guest assistance requests.
4. How do I clear a guest assistance call using only the handset/phone and not the button on the side?
This next question is more career related. I am not looking to move into an ETL position in the next year or two for various reasons, but am hoping that a TL or SrTL position will open up for me sometime soon. What would you expect the maximum time frame for such a promotion (or series of promotions) to be given the following:
In my first few months, I have already cross-trained in sales floor, in-stocks, pricing/presentation, and electronics. I will hopefully also become back room certified sometime in the next two months. I also have more than one prior management experience, and I would rate all of them as having been positive experiences.
My thanks in advance for any help anyone can provide!
Our store uses the two digit extension phone system for red phones/in-store phones.
1. I keep accidentally hanging up on people when trying to put them back on hold. I have maybe a 50% success rate. Am I not waiting long enough to hang up the phone after choosing an extension? Or is it possible I'm choosing an extension that is now no longer available?
2. This one is super embarrassing - how do I answer an incoming unanswered call using one of the red phones? We are ULV, so we don't typically have an operator. Often, sales floor team members need to answer incoming calls. I was shown maybe twice in my first month, but I've typically been too busy with other duties to answer many incoming calls. Our spill stations do not have a comprehensive phone system guide in them.
3. Do the guest assistance call boxes or red phones sometimes require you to hold down the clear button? We sometimes have trouble getting our call boxes/phones to clear guest assistance requests.
4. How do I clear a guest assistance call using only the handset/phone and not the button on the side?
This next question is more career related. I am not looking to move into an ETL position in the next year or two for various reasons, but am hoping that a TL or SrTL position will open up for me sometime soon. What would you expect the maximum time frame for such a promotion (or series of promotions) to be given the following:
In my first few months, I have already cross-trained in sales floor, in-stocks, pricing/presentation, and electronics. I will hopefully also become back room certified sometime in the next two months. I also have more than one prior management experience, and I would rate all of them as having been positive experiences.
My thanks in advance for any help anyone can provide!