It's the same with guest surveys. It's not about trying to show the actual statistical aggregate of satisfaction (which is actually mostly positive) but to pray that we can harass enough of the 'happy' folks to do the survey and make it seem like the store is doing amazing. The metrics we get are supposed to be a guideline, but obviously when your job is on the line constantly you're going to do whatever it takes to make it look favorable on you.

FYI, if you actually have leadership that's worth anything they'll initially be positive about that 100%, but the overall average of the week will tell the tale of how the store is actually doing and there are ways to actually check and see who's actually working hard. I've only seen my Team lead in electronics do that a couple times because it's so damn time intensive, but it can be done.