Archived AAR with Mutt and Jeff

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Mutt goofs off all day and only sells 1 Ipad in electronics. The guest buys a case with it.
Jeff works hard and sells 20 Ipads and half of the guests buy a case with it.
At the end of the day Mutt is praised on the walkie for having an AAR (accessory attachment ratio)
of 100%.
Jeff is called into the office and chewed out because his AAR was "only" 50%
Jeff made a lot more money for the company but he is the one who gets in trouble.
WTF?
 

commiecorvus

Former Signing Ninja
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:facepalm:

There has got to be something resembling common sense at Spot.
At what point do they say, "Hey, this metric is mathematically stupid"?
 
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It's the same with guest surveys. It's not about trying to show the actual statistical aggregate of satisfaction (which is actually mostly positive) but to pray that we can harass enough of the 'happy' folks to do the survey and make it seem like the store is doing amazing. The metrics we get are supposed to be a guideline, but obviously when your job is on the line constantly you're going to do whatever it takes to make it look favorable on you.

FYI, if you actually have leadership that's worth anything they'll initially be positive about that 100%, but the overall average of the week will tell the tale of how the store is actually doing and there are ways to actually check and see who's actually working hard. I've only seen my Team lead in electronics do that a couple times because it's so damn time intensive, but it can be done.
 
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And guess what? At the end of they day, both of them remain electronic team members waiting till May so they can get their 8 cent raises. Yup, welcome to Target.
 
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