consume
凸(-_-)凸
- Joined
- Aug 27, 2014
- Messages
- 504
My store has insisted that since our aar and conversion rates are awful that we (TLS) have to pick the worst tms and do their TLS job of wiring a coaching up and expressing how awful of a job they're doing, and give them tips they'll never use from someone they rarely ever see (cashier wise that is, I have interaction with the electronics TM at least)
Now I'm a very nice, friendly person in the work environment, say hello to everyone TM/guest wise. So these tms I typically just politely greet, and ask how their days are going, are now having to be told that their numbers arent where they need to be and I'm going to "help them" pick up their scores.
The cashier situation is awful, because I have no where else to grill her except with a line full of guests at the registers, since the gstl won't let her get off the lane to go offstage.
Its been bugging the hell out of me, and pretty much I'm only doing this to get them to CCA, the gstl/elecTL picked ones that they should have already had a stack of paper work a mile high on.
All in the name of scores.
Anyone have any tips or similar situations?
So far I just shrug off being the grim reaper with a smile and tell myself that it's what they're paying me to do.
Now I'm a very nice, friendly person in the work environment, say hello to everyone TM/guest wise. So these tms I typically just politely greet, and ask how their days are going, are now having to be told that their numbers arent where they need to be and I'm going to "help them" pick up their scores.
The cashier situation is awful, because I have no where else to grill her except with a line full of guests at the registers, since the gstl won't let her get off the lane to go offstage.
Its been bugging the hell out of me, and pretty much I'm only doing this to get them to CCA, the gstl/elecTL picked ones that they should have already had a stack of paper work a mile high on.
All in the name of scores.
Anyone have any tips or similar situations?
So far I just shrug off being the grim reaper with a smile and tell myself that it's what they're paying me to do.