- Joined
- Dec 18, 2011
- Messages
- 36
I'm not sure but I'm pretty sure mine are skipping over a few....
From a lot of the threads I'm reading it seems likea lot of our US sows don't have the best leadership teams in place.
Maybe they have a copy on those super important clipboards they would never be caught without?
Maybe they have a copy on those super important clipboards they would never be caught without?
At my store one of the ETLs walks around with a clipboard and a cart filled with random folders and boxes. They have to force him out the door hours after his shifts end, which would be great if he actually did shit.
I think the saddest part of this thread is that in all the time since it was posted and all the replies, << snip >>
I think the saddest part of this thread is that in all the time since it was posted and all the replies, not one person has actually been able to provide the actual core roles of an ETL or STL. Contrary to the above posting, the core roles are not to "help when the team falls behind". It kind of makes you question all the TMs who say that ETLs aren't doing their job.... because it is clear most TMs don't even understand what an ETL does.
At the ETL level, the core roles are about controlling, planning, leading, and organizing. That is it. It is an upper management, salaried, FLSA exempt position for college grads. They are not getting paid $50,000+ to help TM's stock the shelves.
An ETL should be controlling what is going on in the store - the entire store, at all times. Yes, that means delegate work, give instructions, decide if things are running as they should.
An ETL should be planning. That means deciding who is going to work where, what a department needs to be doing tomorrow/next week/next month, preparing for both good and bad situations.
An ETL should be leading. That means all the nice buzz words - "inspiring change", setting an example, inspiring trust, etc. Part of this *does* involve helping with the daily work, but it is only a small part of leading.
And finally an ETL should be organizing. They need to be making sure that they are partnering with other ETLs, the STL, TMs, and TLs to make sure everyone is on the same page. (need to be doing this constantly) They even need to be doing this to a small degree with other stores. They need to be making sure they are balancing their own time to make sure they are able to get all of the other things they need to do done. They also need to be making sure everyone below them is balancing things properly to get everything done.
The above is what a *manager* does. Everything else is what a *worker* does. (Worker: Stock shelves, check guests out, zone, work stray, etc) A lot of people don't want to hear this. They want to hear that a manager does what a worker does, because it lowers the "power distance" between the two. No one likes to be reminded that someone else has more power than they do, but the fact is, that is life. The fact is, there is a lot that a manager does that a worker doesn't have to do, doesn't have to think about, and doesn't even have to be aware of.
So you may ask - WTF is a TL then? Well, a TL is weird quasi-worker quasi-manager. They share some of the roles of a manager, but also some of the roles of a worker.
Does any of this mean that a worker (TM) is not important? Absolutely not. As people often note, things wouldn't get done without TMs. This, however, doesn't change the fact that TMs are not managers and ETLs are not workers.
So to the OP - now you know what the core roles of an ETL are. (If you want the same thing, but full of Target lingo and bull sh** catch phrases, you can login to work bench and get the core roles in Targets words there).
In the past three weeks, I have heard two ETLs say, word-for-word, "that's not in my core roles," when asked for help by team members drowning in work. That type of communication and leadership style is both unacceptable and reprehensible. Had the STL overheard those comments, the ETLs in question should have been put on immediate disciplinary action.
These are the common roles that all ETLs share. Keep in mind that each ETL also has core roles that are specific to his/her workcenter.ETL Common Core Roles
- Perform LOD duties; ensuring team is productive and store is brand
- Walk the salesfloor and set goals and expectations for the team
- Coach and follow up with TMs
- Identify and resolve any issues including in-stock, presentation, pricing, or signing
- Work on personal development; seek feedback
- Lead the team through new initiatives and change
- Take part in contribution meetings
- Promote well-being
- Help others to be their personal best
- Provide amazing moments (both to guests and TMs)
- Assess and pick talent from the TM level
- Performance Management: recognition, coaching, providing feedback, corrective actions, and performance reviews
- Hold TMs accountable for position training
- Follow up with new TMs on their training
- Take action in team commitments
- Ensure schedules provide proper staffing
- Develop business leaders
- Lead a compliance culture
- Drive a safe and secure culture
- Encourage safe behaviors
- Lead a culture of sales and expense financial accountability
- Use tools and reports to meet or exceed payroll goals
- Demonstrate awareness, engagement, and accountability for gross margin
- Appropiately prioritize and drive continuous improvement in the areas of the profit formula to impact total store profitability and company earnings before interest and taxes
- Promote theft and fraud prevention through guest service
- Guarantee TMs are handling food by following the food freshness standards
- Complete timely and quality merchandising transitions
- Drive excellent instocks with minimal outs
- Hold team accountable for accurate pricing, signing, and zoning to planogram
- Maintain a clean and efficient backroom
- Maintain a clean store (interior and exterior)
- Empower the team to make it right for the guest
- Must spend more than 50 percent of time on leadership activities, rather than hourly tasks