- Joined
- Jul 26, 2013
- Messages
- 17
Hello fellow Target team members. I've been apart of the crew for a little over a month as a cashier and I have started to encounter a lot of things that are "rare" cases when being a cashier and I have a couple questions that I was wondering about so that I avoid problems with LODs and whatnot.
My first strange situation that I encountered was with a guest last night that came over to me and asked me if he could get cash back and I let him know we have an ATM, but he said he didn't want to use it and so I told him that to get cash back you need to purchase something and he said okay and since there was no one around I was kind enough to direct him to the candy section behind my register because those were really cheap, so he put a candy bar down and I checked it out and then gave him his cash but then as I handed him the candy bar and he said no you keep it I don't want it I just honestly needed cash. And I said oh okay and put it down near the handheld scanner. Afterwards I told one of the other cashiers what happened and they said that was nice of him, but I asked if I could really keep it and not have to worry about being in trouble and she said yeah, you should be fine if he paid for it, it's only a 79 cent candy bar not an iPad. That was a relief...but then I got concerned again because on break I asked another Team Member who works in the Starbucks while she was closing up and she said, uhh that's weird...I'd be careful with that. So after asking those team members about it I got two very different answers and I didn't have the chance to ask an LOD or anyone else because it was late and there were only about 3 of us working the front end. But I did end up keeping it though! Still haven't eaten it...don't know why. Paranoid about it I guess???
So all in all what do you do in situations like that where the guest buys something really cheap and hands it back to you saying you keep it. I suppose it depends on the item, but I would never be like yeah buy me stuff I will eat it all! lol...I just want to know what to say and do with that guest.
And then for my second situation. People have been going crazy buying Suave and Vidal Sassoon shampoos/conditioners lately. Mostly because they have been on sale and have coupons stuck to them. I was wondering the rules to coupons at that limit because I was told something about 1 manufacturers coupon and 1 store coupon and whatnot per transaction and I wanted to know the exact rule on coupons because with these sales going on lately, there are a lot people that come to my line with a lot of bulk sale items that have many coupons as well. And then there are the "extreme coupon" guests as well so I wanted to get it right, and as I said before...not get in trouble!
Sorry for the long message guys, but really curious about those occurrences...especially the guy with the candy bar. I mean I took candy from a stranger...lol. But thanks for reading this and getting me an answer! Our store is very, very laid back compared to other stores, but I just don't want something silly to become a big problem which is why I want to hear your feedback from other stores!
My first strange situation that I encountered was with a guest last night that came over to me and asked me if he could get cash back and I let him know we have an ATM, but he said he didn't want to use it and so I told him that to get cash back you need to purchase something and he said okay and since there was no one around I was kind enough to direct him to the candy section behind my register because those were really cheap, so he put a candy bar down and I checked it out and then gave him his cash but then as I handed him the candy bar and he said no you keep it I don't want it I just honestly needed cash. And I said oh okay and put it down near the handheld scanner. Afterwards I told one of the other cashiers what happened and they said that was nice of him, but I asked if I could really keep it and not have to worry about being in trouble and she said yeah, you should be fine if he paid for it, it's only a 79 cent candy bar not an iPad. That was a relief...but then I got concerned again because on break I asked another Team Member who works in the Starbucks while she was closing up and she said, uhh that's weird...I'd be careful with that. So after asking those team members about it I got two very different answers and I didn't have the chance to ask an LOD or anyone else because it was late and there were only about 3 of us working the front end. But I did end up keeping it though! Still haven't eaten it...don't know why. Paranoid about it I guess???
So all in all what do you do in situations like that where the guest buys something really cheap and hands it back to you saying you keep it. I suppose it depends on the item, but I would never be like yeah buy me stuff I will eat it all! lol...I just want to know what to say and do with that guest.
And then for my second situation. People have been going crazy buying Suave and Vidal Sassoon shampoos/conditioners lately. Mostly because they have been on sale and have coupons stuck to them. I was wondering the rules to coupons at that limit because I was told something about 1 manufacturers coupon and 1 store coupon and whatnot per transaction and I wanted to know the exact rule on coupons because with these sales going on lately, there are a lot people that come to my line with a lot of bulk sale items that have many coupons as well. And then there are the "extreme coupon" guests as well so I wanted to get it right, and as I said before...not get in trouble!
Sorry for the long message guys, but really curious about those occurrences...especially the guy with the candy bar. I mean I took candy from a stranger...lol. But thanks for reading this and getting me an answer! Our store is very, very laid back compared to other stores, but I just don't want something silly to become a big problem which is why I want to hear your feedback from other stores!