Flabbergasted
Ex-GSA
- Joined
- May 20, 2014
- Messages
- 1,699
So, long story short. I found out the other day that one of my old cashiers from my days at Spot was recently terminated for an honest mistake he made involving a Target GiftCard. Now, we've all heard the unfortunate stories of people getting themselves fired for stealing GiftCards, switching them deliberately (such as giving out blank ones to guests and keeping the one with value), etc. In those cases, a firing is justly deserved in my opinion. You can't be stealing from your employer, or anyone else for that matter. That isn't what this guy did, however.
This particular incident involved a promotional GiftCard for $25. This cashier accidentally mixed up the $25 GiftCard he scanned for a blank one, giving the guest the blank one and putting the one with value back in the pile of GiftCards. I guess he set the one with the value with the other blank GiftCards, foolishly, and he knocked them all down so it all got mixed up in one big comedy of errors. So the guest walked out with a blank one, and he was fired a few days later. I'm completely baffled that they let him go for this. This guy was one of their top cashiers, had worked there for 2 years and was amazing at getting REDcards and good survey scores when I was there as GSA. Leadership loved him and there were rumors of him potentially being the new GSA after I quit. That didn't happen but he remained an excellent cashier going off what everyone I've talked to has said. Even my old GSTL was baffled they fired him.
Maybe I'm missing something here but to me, personally, this is just more evidence that my old store sucks big shit and to an extent so does Target as a company. Should this cashier have made this kind of mistake? No, of course not. He created a loss for the company (though $25 is not a big loss for a multi-billion dollar company like Target), and he should be given some sort of punishment. A CCA for 6 months would have been good for me. I don't think it would be deserving of a Final, let alone instant termination, especially when it was an honest mistake that he had never made before. Again, he didn't steal the $25 GiftCard. It was eventually found in the pile of blanks and returned to the guest. The guest herself was reportedly not that upset about it, and was understanding of the fact that it was a mistake. Why couldn't Target be? What the hell is wrong with this company, when cashiers are expected to be perfect REDcard getting robots 100% of the time with no human flaws whatsoever?
This particular incident involved a promotional GiftCard for $25. This cashier accidentally mixed up the $25 GiftCard he scanned for a blank one, giving the guest the blank one and putting the one with value back in the pile of GiftCards. I guess he set the one with the value with the other blank GiftCards, foolishly, and he knocked them all down so it all got mixed up in one big comedy of errors. So the guest walked out with a blank one, and he was fired a few days later. I'm completely baffled that they let him go for this. This guy was one of their top cashiers, had worked there for 2 years and was amazing at getting REDcards and good survey scores when I was there as GSA. Leadership loved him and there were rumors of him potentially being the new GSA after I quit. That didn't happen but he remained an excellent cashier going off what everyone I've talked to has said. Even my old GSTL was baffled they fired him.
Maybe I'm missing something here but to me, personally, this is just more evidence that my old store sucks big shit and to an extent so does Target as a company. Should this cashier have made this kind of mistake? No, of course not. He created a loss for the company (though $25 is not a big loss for a multi-billion dollar company like Target), and he should be given some sort of punishment. A CCA for 6 months would have been good for me. I don't think it would be deserving of a Final, let alone instant termination, especially when it was an honest mistake that he had never made before. Again, he didn't steal the $25 GiftCard. It was eventually found in the pile of blanks and returned to the guest. The guest herself was reportedly not that upset about it, and was understanding of the fact that it was a mistake. Why couldn't Target be? What the hell is wrong with this company, when cashiers are expected to be perfect REDcard getting robots 100% of the time with no human flaws whatsoever?