S
squirrel88
Guest
Ok you all know the drill in Electronics...Target advertises an item thats a really good deal, we sell out on Sunday, guests come in monday
and are mad because we are out. They say "How can you be out, it was just advertised yesterday" and then say "That's false advertising!" then they leave angry because the ad usually says "no rain checks"
Then around thursday we get a few more of the item but its too late for the guests thet left mad Sunday they have already given up on finding the item and never came back.. This has happened for years and I always apologize to the guest and say "Im sorry we don't have the item you wanted, the demand for the item was higher than Target anticipated". I didnt think that Target actually did this on purpose.
However this past Christmas season Target has sunk to a new low. They would advertise a $229 laptop or cheap 32 inch tv knowing that we could sell dozens and dozens of them , then we would get like 6 of them Sunday morning which of course sold out in 2 hours or less. Then all week the phone would ring every few minutes with guests asking if we got any more of the items and be upset when I said no.
I can't even begin to count how many people came in between Thanksgiving and Christmas and cussed me out because I didn't have an advertised item in stock...it makes you want to not even come in to work. I have no problem helping crowds of people, I like being busy, but its really depressing trying to help crowds of ANGRY people.
Granted, black friday is a different situation...guests understand that "they early bird gets the worm" but as far as the rest of the Christmas season goes if Target advertises something they should back it up with at least some quantities. Guests said we advertised things just to get bodies into the store while Target knew we would not have the merchandise, and by the time Christmas got here I was starting to agree with them. I have worked here for years and this was BY FAR the worst holiday season EVER as far as being out of stock on advertised items.
It happened so much that I could look at the ad the day before it started and tell you EXACTLY which items would be sold out in a few hours. So if I am able to do this why can't the buyers do it and order enough merchandise to cover the ad? This happens mostly in electronics but I have seen it all over the store at different times.
and are mad because we are out. They say "How can you be out, it was just advertised yesterday" and then say "That's false advertising!" then they leave angry because the ad usually says "no rain checks"
Then around thursday we get a few more of the item but its too late for the guests thet left mad Sunday they have already given up on finding the item and never came back.. This has happened for years and I always apologize to the guest and say "Im sorry we don't have the item you wanted, the demand for the item was higher than Target anticipated". I didnt think that Target actually did this on purpose.
However this past Christmas season Target has sunk to a new low. They would advertise a $229 laptop or cheap 32 inch tv knowing that we could sell dozens and dozens of them , then we would get like 6 of them Sunday morning which of course sold out in 2 hours or less. Then all week the phone would ring every few minutes with guests asking if we got any more of the items and be upset when I said no.
I can't even begin to count how many people came in between Thanksgiving and Christmas and cussed me out because I didn't have an advertised item in stock...it makes you want to not even come in to work. I have no problem helping crowds of people, I like being busy, but its really depressing trying to help crowds of ANGRY people.
Granted, black friday is a different situation...guests understand that "they early bird gets the worm" but as far as the rest of the Christmas season goes if Target advertises something they should back it up with at least some quantities. Guests said we advertised things just to get bodies into the store while Target knew we would not have the merchandise, and by the time Christmas got here I was starting to agree with them. I have worked here for years and this was BY FAR the worst holiday season EVER as far as being out of stock on advertised items.
It happened so much that I could look at the ad the day before it started and tell you EXACTLY which items would be sold out in a few hours. So if I am able to do this why can't the buyers do it and order enough merchandise to cover the ad? This happens mostly in electronics but I have seen it all over the store at different times.