To motivate the cashier team,cashiers need to know what an important part of the service piece they are. Its so odd to me that we drone on and on at huddles about service scores while the team that can really impact this is basically ignored. A guest can come in, find exactly what they are looking for have a great shopping experience then get to the lanes and have a less than happy cashier who is talking to someone else. That person is going to have the impression that this Target sucks. On the reverse end, a guest comes in can't find what they are looking for, haven't interacted with anyone then the cashier engages them in conversation and is able to help them by asking a GSTL if we carry XYZ. That guest is going to say this Target is amazing, Cashiers are the last people to interact with a guest and they are able to really impact the guests perception. If we would let the cashiers know how important they are maybe some of them would really put some effort in. Also the leaders need to know they MUST let cashiers know they are valued. Blowing smoke up the teams ass over the walkie means nothing because as we all know cashiers don't hear the walkie because they don't carry them. If you feel the job you are doing is not important you will treat it as such. It really ticks me off when I hear someone say "well she could be a cashier I guess" Set your standards high! Ranting about scores will do nothing except tune out your audience. Let them know the whys. Cashiers should know how much more a guest will spend when they are using a Target Card or Target Debit. They should know what the conversion score is and how they are doing. Be careful when heaping praises on that one team member who seems to carry the team with conversion (all stores have that person!) When other cashiers hear this they will feel that they can't compete so why try? Call another store in you district and set up a friendly competition. Start with training, if your trainer has a poor conversion rate that is a big part of the problem. Lastly during the interview process make sure the applicant knows that promoting the Target Debit/Card is an expectation.