The major issue is that target mobile has inconvenient availability, don't show up half the time, cannot keep the same manager for more than a month or two, transactions always take at least an hour or more (took 4 hours to add a line and upgrade my phone), insufficient inventory levels, and the systems are generally wonky. All this reflects on Target and electronics service specifically. Not many guests understand that Target mobile is an entirely separate company, so it just makes Target look bad.
Couple things. I'd love to be open the whole time the store is, but we don't have the hours.
Not showing up half the time: I'm used to jobs where ONE no call no show means no job. So how not showing up leads to continued employment baffles me.
Transaction time: my record for a phone upgrade without transferring anything is thirteen minutes. If you want me to move sixteen gigs of pics/videos/contacts that will take some time. Four hours for two sales means they screwed something up (syncing the demo phone backup to your new phone is a classic) unless you hit our new awesome order verification screen or a carrier system is down or a butterfly craps in the ocean.
Inventory: getting better, at least in my store. Iphone 5s launch was a cluster to say the least: months of pressure for pre orders and then no fulfillment of any gold ones or anything higher than 16 gig. I had to tell TMs who pre'd through me to go to the carrier and that didn't help team relations. Hopefully the Galaxy S5 launch will go better.
I love the TMs and TLs who let us do phones and accessories. I don't want to work Electronics any more than the Electronics TMs want to memorize Verizon unpublished promotional plans.
My paycheck depends on ringing out as much starting with 08008 as possible, along with selling contract and prepaid phones. I hustle all day so everyone looking at that stuff talks to me. Guests get served, Target makes sales and I get commission.
When people get territorial is when it breaks down. I guess if I had been responsible for Mobile before RadioShack then I'd care, but it seems more like backroom getting upset cause our Coke vendors stock shelves.