- Joined
- Oct 14, 2011
- Messages
- 825
Is it just my store, or are huddles full of idiocy and power trips at everyone else's store also?
If it isn't a TM trying to act like they have power because an ETL told them to "run the huddle", it is usually something said that is totally stupid.
Last night we had a huddle and I have to say it took the cake. Basically it went like this:
ETL: Guys, we need to be working on getting red cards. The store numbers are horrible. We need to be selling them to the guest and that means giving them all the details.
Team member: I wish we didn't have to give them all the details if they ask! Telling them they have to pay up to 29% a month makes them not want to get it if they ask about the interest rate!
ETL: Yea well we have to be honest with the guest and give info if they ask for it.
Me: Guys, we shouldn't be telling them that to begin with. It is up to 29% APR which is an annual percentage rate. That means they can pay up to 29% of a balance they roll over for an entire year during the course of a year, not a month.
Team member: Uhhh.... no. They pay 29% a month. I have a red card and I pay that much a month in interest.
Me: well <team members name> I can promise you that you aren't. You might be getting charged late fees or something and sometimes that will show up as an interest charge that makes you think you are paying more interest than you really are. But you are not paying 29% a month.
ETL: Look <my name> we don't need to argue about this. You aren't an accountant and no one else here is either. We need to be honest with the guest giving them basic information that we do know. We don't need to be talking about annual percentage rates and complex things with the guest. <team member's name> is right, they can pay 29% interest a month and if the guest asks we need to be honest with them just giving them the basic information. So I need you [talking to me] to let the guest know that and any other information. If you guys don't it will be a coaching.
It was a fu**ing huge face palm moment. I just shut my mouth in disbelief. The TM I can understand - the dude once told me he dropped out of school in 8th grade. The ETL with a 4 year degree saying that APR is a "complex" thing you need to be an accountant to understand telling us to tell guests it means they pay 29% a MONTH? And then threatening to coach people who don't tell guests this?
After the huddle, another TM came over to me and jokingly said "Man, you better stop saying things like that in the huddle haha. People are going to wonder if you really have an associates degree". In other words, he was telling me that everyone in the huddle thought I was wrong and that I came across like I was the idiot. I was pissed at the moment and said "Yea, maybe I will....". And I was just thinking to myself "No problem. I'll let you idiots think whatever you want"
This kind of stupidity goes on at huddles all the time. It is absolutely ridiculous.
If it isn't a TM trying to act like they have power because an ETL told them to "run the huddle", it is usually something said that is totally stupid.
Last night we had a huddle and I have to say it took the cake. Basically it went like this:
ETL: Guys, we need to be working on getting red cards. The store numbers are horrible. We need to be selling them to the guest and that means giving them all the details.
Team member: I wish we didn't have to give them all the details if they ask! Telling them they have to pay up to 29% a month makes them not want to get it if they ask about the interest rate!
ETL: Yea well we have to be honest with the guest and give info if they ask for it.
Me: Guys, we shouldn't be telling them that to begin with. It is up to 29% APR which is an annual percentage rate. That means they can pay up to 29% of a balance they roll over for an entire year during the course of a year, not a month.
Team member: Uhhh.... no. They pay 29% a month. I have a red card and I pay that much a month in interest.
Me: well <team members name> I can promise you that you aren't. You might be getting charged late fees or something and sometimes that will show up as an interest charge that makes you think you are paying more interest than you really are. But you are not paying 29% a month.
ETL: Look <my name> we don't need to argue about this. You aren't an accountant and no one else here is either. We need to be honest with the guest giving them basic information that we do know. We don't need to be talking about annual percentage rates and complex things with the guest. <team member's name> is right, they can pay 29% interest a month and if the guest asks we need to be honest with them just giving them the basic information. So I need you [talking to me] to let the guest know that and any other information. If you guys don't it will be a coaching.
It was a fu**ing huge face palm moment. I just shut my mouth in disbelief. The TM I can understand - the dude once told me he dropped out of school in 8th grade. The ETL with a 4 year degree saying that APR is a "complex" thing you need to be an accountant to understand telling us to tell guests it means they pay 29% a MONTH? And then threatening to coach people who don't tell guests this?
After the huddle, another TM came over to me and jokingly said "Man, you better stop saying things like that in the huddle haha. People are going to wonder if you really have an associates degree". In other words, he was telling me that everyone in the huddle thought I was wrong and that I came across like I was the idiot. I was pissed at the moment and said "Yea, maybe I will....". And I was just thinking to myself "No problem. I'll let you idiots think whatever you want"
This kind of stupidity goes on at huddles all the time. It is absolutely ridiculous.