Archived I wasnt trained?

[rednkhaki6]

Will they ever train me because softlines has been only abandons and zoning and no one talks to me about what to do

 

[commiecorvus]

Welcome to Target.
Sad to say this is often SOP in some stores.

The best you can do is ask a lot of questions on how to do things and keep bugging your TL and ETL for some formal training.
There should be a training package for you to fill out.

 

[Hardlinesmaster]

This may help you out;

I'm afraid I don't work mornings much, so I can't write a guide for that portion of the softlines work. I do know about closing in softlines though.


There are two main ways of zoning - which you do depends on how many softliners are closing.

On busy days when there are four or more team members in softlines, everyone will have their own areas. Typically, it's dividied up into: men's and baby basics, toddler racks and boys, girls and shoes, and ready-to-wear. On top of that, accessories, intimidates, and the pulls are given to the team members that arrive earlier than the others. (the team member who arrives at 4 pm might have intimidates and the pulls on top of their two other areas, for example.) Sometimes there is also a team member who's sole job is to do foreign when there are five or more team members on duty. Everyone's duties, at least at my store, are written down at the fitting room.

On slower days with only three team members working, typically one person will start in men's, the next in baby basics, and the last in toddler racks. When the zone in their areas are done, they go to the next area on the circuit that hasn't already someone zoning it. The circuit is, men's, baby basics, toddler racks, boy's, girl's, accessories, intimidates, shoes, then ready-to-wear. Ready-to-wear is typically zoned from Merona to Xhileration, as Merona gets less traffic - that means your zone lasts longer.

Men's, toddler racks, boy's, girl's, sleepwear, and ready-to-wear:
- Help guests find what they want.
- Collect any foreign that doesn't belong in your areas.
- Refold any unfolded shirts on the tables and make them look neat. There's a pull out folding tray on some of the tables that you can use, if you'd like.
- Make sure all the clothing is hanging correctly. The hanger should be turned so that when the clothing is facing you, the top of the hanger makes a backwards C.
- All jackets should be buttoned up or zipped up so that they look nice and won't fall off the hanger.
- Clothes should be in size order. XS, S, M, L, XL, XXL, XXL for men's, girl's, boy's, and ready-to-wear. For toddler racks, it's NB, 3M, 6M, 9M, 12M, 18M, 24M, 2T, 3T, 4T, 5T. For pants, the numbers should go from small to large. Also, 6X goes behind 6. (6X is a size typically seen in girl's pants)
- Make sure the racks are aligned properly; they should be in a neat grid pattern.
- Move any abandoned carts out onto the race track so they can be pushed back to the front of the store.
- Finger space all the hanging clothes. Don't bother finger spacing the clearance racks on the first zone - wait to do that until touch ups, because the spacing will be destroyed quickly after the first zone if you do it.
- Get the foreign for your area from the fitting room and put it all back where it goes. If you are unsure where something goes, ask another team member. If the item is the last one of it's kind (you can use the PDA to check), hang it with similar items.
- Have a pen on you to write on any tags of stolen product you find. Include the time you found it, the date, where you found it, and your initials. The tags all go to the fitting room for the operator to handle.

Baby basics:
- Pull all the produce forward so that it covers the holes on the shelf.
- Make sure hanging product is hanging with similar products on the right peg.
- Diapers should be not be stacked on top of each other on the top shelf, stacked two high on the middle shelves, and stacked three (or as many as will fit neatly) on the bottom shelf.
- The food aisle should have all the food pulled forward, facing forward, and looking neat. The glass cans of food should be stacked two high; it makes it easier in the long run if you try and keep the cans deep zoned (pulling all the product forward, not just the first two or three) but you might not have time for that. Be careful handling the glass cans - they like to fall. If one does fall, follow typical target spill procedures to clean it up.
- If someone wishes to purchase a crib, check on the PDA to make sure the crib the guest wants is in stock, then have it pulled. If you don't know how to pull something yourself, call backroom and have them pull it for you (have the DCPI of the crib ready for them if you do this.)
- Stack the Similac baby formula two high; on some of our product, we turn the second formula on it's front and balance it on top of the bottom Similac.

Intimidates:
- Pull the bras forward so that they're not all pushed to the back of the rack.
- Make sure all the bras are on the hanger correctly. There shouldn't be more than an inch between the hanger and where the triangular part of the bra starts. (no bra should be dangling at the end of it's straps.)
- Bras should be hanging with similar bras, unless they are on a clearance rack.
- We don't put our bras in size order, but this may be different at other stores.
- Panties should be in bins with similar panties. When putting back foreign, it helps to take note of whether they are Gilligan or Xhileration, as the two brands have their own separate bin areas.
- Panties should be pulled forward in the bins, so that the guests can see them easily.
- Xhileration socks, the folded ones in the bins, should be laying neatly on top of each other, sorted together with similar socks.

Accessories:
- Purses, hats, scarfs, belts, and gloves should be on the correct peg with similar product together. People like to move stuff around, so you need to look for anything that obviously is out of place. (red gloves hanging on a rack with a bunch of blue purses, for example.)
- Purses should be zipped and buttoned up if possible.
- Double check any hats on shelves and make sure the stacks of hats haven't been moved to over the wrong price.
- The wallet/clutch display tends to be irrevocably mixed up at our store, but do your best to move all the product forward and stuff with similar stuff.
- Look through the jewelry wall and jewelry turn tables for any out of place jewelry or any empty packages.
- Make sure all the jewelry in the $4.99 is actually the $4.99 jewelry and isn't out of place jewelry.

Shoes:
- Pull all the boxes forward and make sure they're neatly stacked on top of each other.
- Make sure the display shoes pairs are pushed together and facing forward. Boots should be standing up right, if at all possible.
- If you find an empty box, try and find the pair of shoes that go in them. Keep in mind the size - don't put a size five shoe in a box labeled as size 11. If you can't find the shoes for the box, put the box in your cart.
- At the end of the day, take your empty shoe boxes to the baler. Make sure nothing but friendly baler material goes into the baler!
- Keep an eye out for shoes that Target doesn't actually sell. Some people leave their old shoes when they steal our's.
- The slippers on the back wall should be on the correct size peg. The slippers in the bins should be neatly ordered and the cartoon kid slippers should be all facing forward.


... I think that's all. It's all I can think of right now, at least.

 

[RedDog]

At Target training is something talked about but, never done. Stores are so starved for hours it just does not happen. One of the many reasons Target is in the sorry state it is in. Asking here is a great step and just keep asking at your store.

 

[Quattro]

I was scheduled for Logistics Training recently to train a new back room TM. I have never seen this before, and haven't seen it since. A shift which, as far as I can tell, was dedicated solely to training. We had the same shift. There was plenty of coverage in the back room that this would have been the ideal setup, where I would be able to take my time and train properly, rather than rush through explaining and hoping something stuck.

Of course, the TM never showed up, so it was a wasted opportunity.

Usually we just show up to work one day and HR calls us to say "hey we have a new TM here, where can he meet you?" Like, what if I had called out? What if I had swapped shifts with someone who can do their job just fine, but training someone else to do it would be damn near impossible? I think if my name is on a new TMs training schedule, I should be made aware of it so that I can plan accordingly. /rant (sheesh. i've been ending a lot of posts like this lately.)

 

[LadyCynide]

I think if my name is on a new TMs training schedule, I should be made aware of it so that I can plan accordingly.

For real! I actually love doing the training at my store, because I'm very meticulous and like to make sure that everyone knows how to do a task the real way, not the slacking off way. However, they never tell me when I'm training someone until the person shows up, and then I'm stuck staring at them like a moron for a minute. One time, I had just fallen off one of the ladders in the backroom (I'm a klutz...) and was laying on my back on the floor when the STL brought my trainee over to me. Luckily, the STL joked it off, but I would have loved to have met my trainee under better conditions, you know?

 

[doodlebug]

Seriously...HR brings me new team members to train on cashier with no warning and half the time all we have on registers are the cart attendants that picked up a shift and the slackers who don't know shit.

 

[Bullselle]

Welcome to Target.
Sad to say this is often SOP in some stores.

The best you can do is ask a lot of questions on how to do things and keep bugging your TL and ETL for some formal training.
There should be a training package for you to fill out.

Training package for softlines? I never got one of those.

 

[iVibe]

Target doesn't train well, at all. I am a team trainer and I always try to give them several days if they let me.

 

[RightArm]

In some stores every new trainee gets a "learning plan". It's not really a training packet per se but paperwork that helps your trainer remember all the little things they have to teach you to consider you trained. Our store has had decent HR who deliberately hooked up trainers with trainees and made sure the trainers knew when the trainees were coming. Then we ended up with HR who just randomly scheduled training days and half the time when there wasn't even a designated trainer on shift. Trust me... the difference is like night and day in the quality of employees we have. >< But we've flipped over in HR again and I'm hoping that we'll be back to the smart types who know how to put it all together.

 

[Bullselle]

Will they ever train me because softlines has been only abandons and zoning and no one talks to me about what to do

I was given about 3 or 4 training shifts. In those shifts, I learned how to zone and put out reshop, but I didn't learn how to manage my time properly. I think time management is the most important part of softlines because your tasks change on a day to day basis. I ended up spending too much time doing one thing and then scrambling to finish by the end of my shift. That's why it's so important that you get with your TMs and ask them questions. Ask them what they're working on for the day and they'll let you know whether you should be focusing more on zoning or abandons. Don't expect the LOD to tell you what you should be working on. Direct most of your questions to your softlines TMs. They're going to be a lot more patient with you and they usually understand softlines work better than the ETLs anyway.

If you do get some training shifts, I would recommend using that time to figure out how to work the mydevices and PDAs. Also, ask the operator how to cover the fitting room.