I love the perception tms have of what other people do all day. BTW - if those things weren't put on the shelf, we'd have no need for the carts. Nobody would be in the store. That actually is their work - to walk around the store, help guests find things, zone and work the pulls and reshop. Although the work should be completed quickly, walking casually is a lot more guest friendly. You won't see the backroom tms break a sweat - you're getting carts and covering breaks, etc. I guess my point is that every workcenter is important to the big picture - making sales and building guest relations that will ensure return visits. If the CAs were the only ones actually working your store would be in a very sorry state. I realize that our CAs do not do anywhere near the amount of work that they do at many other stores. I don't really know, but I can imagine that the CAs in the high volume stores are working incredibly hard - but they are doing their job just as tms on every other team are doing their jobs. If you haven't done the job, you really don't know all that it entails. I'm on instocks. Because I have a pda and printer I have tms ask me all day long to make clearance labels. I don't do that (at least not usually). They think all I do is scan and put grey dots up. It's a bit more complicated than that, but it's what they SEE me do. If you haven't been on the floor or in the backroom during the truck unload and push you have no idea what those tms do. It's the same for your job - everyone sees you pushing carts. Duh - even the guests can push carts. They have no idea what your job really is. I realize that our CAs do not do anywhere near the amount of work that CAs do at many other stores. There are reasons for that. (Our store hires developmentally disabled tms for this job. The core roles are most likely modified to meet the needs of a disabled employee. They work hard and they work well and they never NCNS. They are among our best employees.)
