I'm in the same boat as you, but I was told encouraging things at orientation. In terms of speed, I'd say it just takes time. Don't rush too much because there's a higher risk for mistakes, which would make it worse. I think some basic tricks are saving the clothes for the end to take off hangers and fold while the guest is paying, so you don't have to hold up your timing doing it at the moment. Same with security wraps and cases, I tell my guest that I'll do it at the end and continue scanning. In terms of speed though, there's many factors that aren't up to you to control, so don't beat yourself up too much for those cases. For Redcards, I always make sure to ask every guest when they're in front of me (as opposed to unloading their cart at the end or such). Talk up the 5% savings, free shipping when they order online, and extra return window (especially with the holidays, this is a question I'm being asked often). Again, you can't control everything, but try to pursued and encourage what you can. Don't call in or show up late if you can. Just make a positive impression. At least, these are the things I'm trying to do. Best of luck to you!
