- Joined
- May 29, 2012
- Messages
- 7,385
So, I had a guest who brought in her receipt yesterday looking for a price adjustment for an item that had gone on sale since she bought it. The system wouldn't allow it because it was too late. She and I argued about the length of time she had (honestly, I couldn't remember, but when I pointed out the date on the receipt was 3 weeks ago, she knew she was out of the time period). So she said she would just return the product and rebuy it before Saturday.
So, some questions...what is the length of time a guest has for price adjustments? And can we just take the dpci off the receipt, or do we need the actual product?
Second, if the guest decides they want to bring the product back in, do we have to do an honest return where the product can be put in a cart and put back out on the shelf and the guest has to go find a new one? Or can we return their half used product at the old price and sell it to them at the new price and be done with it? Or should I have just returned it off the dpci and resold it to her when she was there?
I ask because with my luck she'll be in to do this when I'm at guest services, and would prefer to know the best way to do this.
So, some questions...what is the length of time a guest has for price adjustments? And can we just take the dpci off the receipt, or do we need the actual product?
Second, if the guest decides they want to bring the product back in, do we have to do an honest return where the product can be put in a cart and put back out on the shelf and the guest has to go find a new one? Or can we return their half used product at the old price and sell it to them at the new price and be done with it? Or should I have just returned it off the dpci and resold it to her when she was there?
I ask because with my luck she'll be in to do this when I'm at guest services, and would prefer to know the best way to do this.