xxTheDudexx
Front of Store Attendant
- Joined
- Apr 19, 2012
- Messages
- 289
So the other day I was at the guest service desk. I'm on tonight again. Anyway, this guest comes in the door with a giant shelving unit still in the box, unopened. He walks past my desk and into the store, then later shows up at the service desk saying his wife was at another store. He said she was likely to buy a different shelving unit but asked if he could buy it back if his wife decided not to buy it. He was all huffy and puffy because of his wife's indecisiveness. I was a fool and told him it wouldn't be a problem so long as it didn't get put back out for re-shop. Big mistake.
I accepted the return only to then realize the item he paid almost 100 dollars for went on clearance for 28 dollars and change. What likely happened was he or his girlfriend came in and saw the item on clearance and he ran back to confirm it before doing the return. Sure enough he was back 10 minutes later still huffing and puffing at his "wife's" indecisiveness to buy it back and took it to the check lanes with the clearance sticker that came off the printer.
Clearly this dude was just taking advantage of the system. Had I known that item was on clearance, I'd have told him it had to go back out onto the sales floor first to be repurchased before he could buy it back. I learned my lesson. I'm going to start doing that from now on. Just wondering, does anybody else have any tips to prevent stunts like this?
I accepted the return only to then realize the item he paid almost 100 dollars for went on clearance for 28 dollars and change. What likely happened was he or his girlfriend came in and saw the item on clearance and he ran back to confirm it before doing the return. Sure enough he was back 10 minutes later still huffing and puffing at his "wife's" indecisiveness to buy it back and took it to the check lanes with the clearance sticker that came off the printer.
Clearly this dude was just taking advantage of the system. Had I known that item was on clearance, I'd have told him it had to go back out onto the sales floor first to be repurchased before he could buy it back. I learned my lesson. I'm going to start doing that from now on. Just wondering, does anybody else have any tips to prevent stunts like this?