Amanda Cantwell
Service Advocate
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Your HR hasn’t submitted it yet. It’s instant in your inbox when they do. Just bug them again
MEGATHREAD The On-Demand Team Member (ODTM) Thread
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IWishIKnew
This was supposed to be a seasonal job...
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Yeah, I will, but fuck. I shouldn't have to. I did the needful. I shouldn't have to keep pestering and pestering and pestering...
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Hr should of done it by now.
Guest Avocado
Order Pickup and Service Desk
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Announced today in the Monthly Planner. In August, On Demand Style Consultant and On Demand Food & Beverage Expert job codes will be added, in addition to the pre-existing On Demand Guest Advocate, On Demand General Merchandise Expert, and On Demand Fulfillment Expert job codes.
The OD F&B Expert job is meant for Consumables and MDF, not Produce, Bakery, Deli, Liquor, SBUX, or Café. But considering how many stores threw everyone into random ODTM job codes last year, it shouldn’t affect most stores. Only really the ones who followed it to the book.
The OD F&B Expert job is meant for Consumables and MDF, not Produce, Bakery, Deli, Liquor, SBUX, or Café. But considering how many stores threw everyone into random ODTM job codes last year, it shouldn’t affect most stores. Only really the ones who followed it to the book.
IWishIKnew
This was supposed to be a seasonal job...
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Went in this week and sat there while the HR ETL resubmitted the request so I was able to accept the transfer.
Now I get to call next week, when the ODTM trainings drop in, to schedule a couple hours just to do training. I wonder if I can talk them into letting me do them at home and send in my start & end for punch corrections.
Now I get to call next week, when the ODTM trainings drop in, to schedule a couple hours just to do training. I wonder if I can talk them into letting me do them at home and send in my start & end for punch corrections.
Did you do them at home and do punch corrections later? When I did the ODTM trainings (after being GM for 4+ years) it was on-boarding for new TMs and each one took for fucking ever. I refused to do the 3+ hour cashier one because a) 3+ hours b) i hate cashiering c) that's just stupid.
Meanwhile -- I pick up one or two shifts (of GM only) every six weeks. Now I'm told I have training 'overdue' and I want to do it at home but know they will say OH NO YOU CANT DO THAT!!!!! so I just don't do it.
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A 3 hour cashier training would only take me 30 to 45 minutes max. I don’t read every single thing, I skip whatever I can.
IWishIKnew
This was supposed to be a seasonal job...
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I haven't yet bothered to call about it, but I should probably do that soon. I'll let the thread know if I talk them into it. Hoping "I don't want to catch COVID spending a couple hours in the little training room" will provide a sufficient excuse, but we shall see.
I would also hope that being one of the most reliable GMTMs in the store would also weigh in my favor, but that's not the way retail leadership rolls.
Amanda Cantwell
Service Advocate
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Question. Does the timer for how often ODTM needs to work reset when I pick up a shift or when i come in at all? Like if I was called in but they never added my shift in the system, it still counts for the purposes of extending that deadline right?
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My question would be can you go on demand and then transfer? I know you need leadership permission to go on demand, you might need permission from the store your transferring to.
I haven't been a college student for many, many years! lol Just wondering what the answer to the question is.
Yetive
Servant of 2 Masters
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I requested to go on demand for my own sanity, but was rejected. I initially went to HR, but she said she couldn't do anything and I had to speak to my ETL, which I was hoping to avoid, not because I have any problems with her, but just because I kind of felt bad since I was one of her more dependable TMs and also figured it would be difficult since my department has been bleeding employees. Just for context, apparently our store is the worst in the district despite being a corporate location, but even just from personal experience and anecdotal evidence it's terrible and keeps getting worse. We started like a family and everybody loved it, but since 2020 we lost a store director, our GM ETL AND his replacement, closing ETL, front end ETL, various TLs and key teammembers who had been there for YEARS. My department alone has lost over 70% of its members just since the last holiday season including our TL who was with the store for over 10 years. A newly promoted TL was partly filling in for the spot until she went on an extended LOA that she never returned from. All seasonal hires who were kept full-time have quit except for 2 people btwn fulfillment and GM, and even new hires won't stick around for more than a month or 2, many even walking out on their first day or not returning for a 2nd shift. Now we are going through a remodel which is only making things even crazier, and the staffing shortages makes the burden of an increased workload fall on the rest of us, but we're still lectured and expected to get things done even with our bare bones crew.
Anyways I went to speak to my ETL, even made up a valid excuse about going back to school and getting a 2nd job (which I do actually plan on doing in the near future, i just dont want to wait for those plans to come to fruition) but as I predicted she didn't want to put me on demand, her exact words being: "if I put you on demand then you basically dont even work here anymore"..... which was kind of the point lmao. However, she would allow me to reduce my schedule to 16 hours a week, pick any 2 days as long as 1 of the days was Sunday... which is not what I wanted at all. I wanted the option to come in, or not come in, whenever I wanted and not be forced to abide to a strict schedule that I can't get out of. But I agreed because going down to 2 days a week was the next best option that I didnt think I had.
I was loving it at first, however now, 2 months later even this reduced schedule is taking its toll. I started off the first few weeks with a consistent closing 4-midnight schedule. Then my ETL went MIA for reasons (it's now an ongoing joke that the GM ETL position is cursed) and my consistent schedule is now all over the place. I had a no call no show due to a last minute schedule change from 4pm-12am closing to 4am-12pm opening, then coming in 2 hours late the next week for another 4 am shift. I've been getting scheduled to work 10 hour shifts along with continued last minute schedule changes (but never any changes in my favor). The 4 am Sundays basically ruins my Saturdays because I can't make any plans in the evening and spend the whole day stressing out about it.
Then last week I was scheduled to work in GM instead of my usual fulfillment role. I hadn't had to work GM in almost a year, and was thrown into the worst section imaginable (chemicals) WHILE the shelves were being swapped out and redone by the remodel team. I always hated working GM, but this was even worse than I remembered. It was very infexible, everyone is forced to take their breaks at the same time, and you get yelled at for being 5 minutes late to the breakroom because everyone's expected to return to the floor at the same time. I was constantly being "checked on" on the walkie to see if I finished clearing my vehicle. I was even stressing about using the restroom because of how it took away from the time I needed to finish my work. I had 2 full flats of backstock that mostly consisted of heavy ass boxes of detergents and bleach, tons of overstock, and very limited space to quickly store it all in. Came back in the next day to the 2nd TL lecturing me about the work I didn't finish the previous day, telling me I needed to "work faster" and pressuring me to stay longer to finish everything. I kept getting pulled away from my work to help out in my actual department. And when you're finally ready to leave you get lectured about any work you left behind, even tho everyone in GM always works past schedule because they rarely can finish their workload in the time they're scheduled to. Also for some reason they don't have people coming in to continue working in each section for the 2nd half of the day, so any incomplete work from the morning shift just piles on to the next days workload.
I've heard of this thing called quiet quitting where you basically just fulfill the bare minimum requirements of your job, and I think that I've hit that point. I've lost so much motivation working for target that I pretty much stopped caring about giving it my all or going out of my way as much to make sure that we reach our goals as a store.
I planned to request to go on Demand again, especially now that my ETL is gone, but I fear that my shift in performance will be too noticeable. Apparently the SD wasn't happy with my work in GM last week and I'm scheduled to work GM again this week for 2 9hr 4am shifts, most likely in chemicals again. I also think that 1 no call no show and 2 hr tardy will tarnish my record, although it's been a month and no one has given me any conversations about it yet, so I'm hoping it goes by unnoticed for when I go back into the office. Unfortunately since HR is useless and my ETL is out of the picture, that means I have to talk to my SD and she is the LAST person i want to talk to. Ive had other TMs tell me to just go straight to corporate about it instead... Otherwise im thinking of just puttin in my 2 weeks, but its hard considering the years I've put in and connections I've made. Either way my biggest immediate concern is how im gonna get through these next 2 GM shifts. Sorry my ODTM complaint turned into this mega rant 😔
Anyways I went to speak to my ETL, even made up a valid excuse about going back to school and getting a 2nd job (which I do actually plan on doing in the near future, i just dont want to wait for those plans to come to fruition) but as I predicted she didn't want to put me on demand, her exact words being: "if I put you on demand then you basically dont even work here anymore"..... which was kind of the point lmao. However, she would allow me to reduce my schedule to 16 hours a week, pick any 2 days as long as 1 of the days was Sunday... which is not what I wanted at all. I wanted the option to come in, or not come in, whenever I wanted and not be forced to abide to a strict schedule that I can't get out of. But I agreed because going down to 2 days a week was the next best option that I didnt think I had.
I was loving it at first, however now, 2 months later even this reduced schedule is taking its toll. I started off the first few weeks with a consistent closing 4-midnight schedule. Then my ETL went MIA for reasons (it's now an ongoing joke that the GM ETL position is cursed) and my consistent schedule is now all over the place. I had a no call no show due to a last minute schedule change from 4pm-12am closing to 4am-12pm opening, then coming in 2 hours late the next week for another 4 am shift. I've been getting scheduled to work 10 hour shifts along with continued last minute schedule changes (but never any changes in my favor). The 4 am Sundays basically ruins my Saturdays because I can't make any plans in the evening and spend the whole day stressing out about it.
Then last week I was scheduled to work in GM instead of my usual fulfillment role. I hadn't had to work GM in almost a year, and was thrown into the worst section imaginable (chemicals) WHILE the shelves were being swapped out and redone by the remodel team. I always hated working GM, but this was even worse than I remembered. It was very infexible, everyone is forced to take their breaks at the same time, and you get yelled at for being 5 minutes late to the breakroom because everyone's expected to return to the floor at the same time. I was constantly being "checked on" on the walkie to see if I finished clearing my vehicle. I was even stressing about using the restroom because of how it took away from the time I needed to finish my work. I had 2 full flats of backstock that mostly consisted of heavy ass boxes of detergents and bleach, tons of overstock, and very limited space to quickly store it all in. Came back in the next day to the 2nd TL lecturing me about the work I didn't finish the previous day, telling me I needed to "work faster" and pressuring me to stay longer to finish everything. I kept getting pulled away from my work to help out in my actual department. And when you're finally ready to leave you get lectured about any work you left behind, even tho everyone in GM always works past schedule because they rarely can finish their workload in the time they're scheduled to. Also for some reason they don't have people coming in to continue working in each section for the 2nd half of the day, so any incomplete work from the morning shift just piles on to the next days workload.
I've heard of this thing called quiet quitting where you basically just fulfill the bare minimum requirements of your job, and I think that I've hit that point. I've lost so much motivation working for target that I pretty much stopped caring about giving it my all or going out of my way as much to make sure that we reach our goals as a store.
I planned to request to go on Demand again, especially now that my ETL is gone, but I fear that my shift in performance will be too noticeable. Apparently the SD wasn't happy with my work in GM last week and I'm scheduled to work GM again this week for 2 9hr 4am shifts, most likely in chemicals again. I also think that 1 no call no show and 2 hr tardy will tarnish my record, although it's been a month and no one has given me any conversations about it yet, so I'm hoping it goes by unnoticed for when I go back into the office. Unfortunately since HR is useless and my ETL is out of the picture, that means I have to talk to my SD and she is the LAST person i want to talk to. Ive had other TMs tell me to just go straight to corporate about it instead... Otherwise im thinking of just puttin in my 2 weeks, but its hard considering the years I've put in and connections I've made. Either way my biggest immediate concern is how im gonna get through these next 2 GM shifts. Sorry my ODTM complaint turned into this mega rant 😔
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I am currently a TM that does Guest services and checkout Advocate. I requested to be ODTM due to the fact I teach full time and have two children still at home involved in a lot of sports and I work another job on the weekend. When I requested, my ETL denied my request and said that there are too many details to explain why I don't qualify. I am out of my 90 days as well. Why was I denied? What are the qualifications and does it change from store to store?
IWishIKnew
This was supposed to be a seasonal job...
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- Dec 9, 2017
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- 2,538
Has anyone else heard about changes to ODTM requiring a shift every 6 weeks?
Amanda Cantwell
Service Advocate
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- Mar 27, 2017
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It technically always has from a policy standpoint but it's actually 6mo I believe in the system to accommodate edu/college kids
IWishIKnew
This was supposed to be a seasonal job...
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- Dec 9, 2017
- Messages
- 2,538
That's what I thought but my leader(s) have said something different so we'll see, I guess. My ETL was supposed to call me today, but didn't, so whatever.
Jiminy Christmas, I just caught up on trainings. 3 hours worth, including GM expert fundamentals, which would have taken me probably a half hour longer if I'd actually done all of it, but I did a lot of skipping to the questions given how much of it I already know/will never, ever do (eg. receiving). The cashier training module was particularly yawn-inducing. I backup the checklanes, and only when specifically called upon by name. I'm not going to spend that time getting to know the life stories of all the guests I'm checking out to clear out a backup. Especially when the "elicit a customer's life story" goal is often directly contradictory to earlier lines about how guests don't want to stand in line forever. Make up your mind, Spot. Either I'm supposed to spend time talking about each guest's pets/kids/house/school/parties/plans for world domination/etc. or we're supposed to get them out and on their way as soon as possible. These don't always, or often, mesh well together as goals.
Does clocking 3 hours of training reset the 6 week/month clock?
Jiminy Christmas, I just caught up on trainings. 3 hours worth, including GM expert fundamentals, which would have taken me probably a half hour longer if I'd actually done all of it, but I did a lot of skipping to the questions given how much of it I already know/will never, ever do (eg. receiving). The cashier training module was particularly yawn-inducing. I backup the checklanes, and only when specifically called upon by name. I'm not going to spend that time getting to know the life stories of all the guests I'm checking out to clear out a backup. Especially when the "elicit a customer's life story" goal is often directly contradictory to earlier lines about how guests don't want to stand in line forever. Make up your mind, Spot. Either I'm supposed to spend time talking about each guest's pets/kids/house/school/parties/plans for world domination/etc. or we're supposed to get them out and on their way as soon as possible. These don't always, or often, mesh well together as goals.
Does clocking 3 hours of training reset the 6 week/month clock?
IWishIKnew
This was supposed to be a seasonal job...
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- Dec 9, 2017
- Messages
- 2,538
Did a shift tonight. Realized just how much I did not miss it. Any of it. Except the TLs, who I like.
Our domestics priority pull had 382 items on it. We did not zone tonight, but did knock out the home pull and chiseled away at a good bit of the domestics pull. One guest said it looked like our store had been pillaged, domestics was so empty.
Our domestics priority pull had 382 items on it. We did not zone tonight, but did knock out the home pull and chiseled away at a good bit of the domestics pull. One guest said it looked like our store had been pillaged, domestics was so empty.
Yea that's how my experiences have been. Once i got told to fill the battery end caps that hadnt been filled since my last odtm shift months back lol. Fixed up the whole store in like 3/4hrs.
GreasyGary
Presentation/Signing
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- Nov 9, 2017
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- 211
Does going On Demand keep your years of service in tact if you ever re-activate to normal status?
Specifically wondering about vacation accrual.
Specifically wondering about vacation accrual.
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- Jun 8, 2011
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- 33,360
ODTMs will no longer accrue vacation pay (but may use any accrued hours until balance reaches zero).
