- Apr 30, 2019
Have you found any reduction from the Karens who make unreasonable demands that we change the price because supposedly "The Sign Says" it's much cheaper even though it's a different item, perhaps with similar-looking packaging? This is different than "price match requests" with dot-com or other competitors, though those can be a PIA as well. I know we have leeway to "make it right" particularly if it's a fairly reasonable request, but now that there are long lines I suspect some who abuse our "make it right" policies are just a bit embarrassed to hold up other guests. What's your experience?