JustJoe
"Can you go to 3, please?" *Turns off walkie*
- Joined
- Nov 19, 2012
- Messages
- 535
Our typical closing zone shift is 7:30-11:30 (we close at 11). Over on my side of the store we usually have 4-5 closers plus the operator/fitting room who works 3:30-11:30 who helps zone within earshot of the phone. And now we enter the rant zone.....
On a typical closing shift we have 2-3 TMs who do not speak English well enough to cover operator for their lunch or breaks (typically 8:00 and 10:00) which results in me covering both the lunch (45min in my state) and last break. Here is my typical shift and how I work it:
7:30-7:40 Huddle and pass out equipment
7:40-7:50 Hunt down a 3-tier cart/Z-Rack and pull items that need re-folded or fell on floor to re-hang.
7:55-9:00 Cover operator lunch. They never come back on time because they grab softlines reshops on their way back. While covering operator I do my table folding and re-hanging and stage my cart to reshop.
9:00-9:30 Go-backs from the stuff I worked on during operator lunch. Prayer for no backup cashier calls.
9:30-9:45 Break
9:45-10:10 Operator Break. I zone areas closest to the fitting room. Again, operator never makes it back right away.
10:10-11:20 Zone my area (typically menswear)
11:20-11:30 Blitz whatever areas were not staffed, sort strays at guest service.
So let's speak hypothetically that there were no backup cashier calls and every other softlines closer had 3:25 to complete their zone and they do. I have figured out that I have just over an hour to dedicate to zoning my area. Almost 90 minutes are spent at the fitting room. 40 minutes are spent gathering and then redistributing items I pulled from the salesfloor. Sure, that's part of my zone but I could probably do it in less time if I didn't have to haul it all over to the fitting room. I figured that I have approximately just over two hours to devote to zoning my area. It makes me look bad when the LODs come by and ask me why I'm not further along.
Don't get me started about ad takedown on Saturdays. I get to stop zoning mens and go scan out infant hardlines and occasionally all of softlines (like I will tonight).
On a typical closing shift we have 2-3 TMs who do not speak English well enough to cover operator for their lunch or breaks (typically 8:00 and 10:00) which results in me covering both the lunch (45min in my state) and last break. Here is my typical shift and how I work it:
7:30-7:40 Huddle and pass out equipment
7:40-7:50 Hunt down a 3-tier cart/Z-Rack and pull items that need re-folded or fell on floor to re-hang.
7:55-9:00 Cover operator lunch. They never come back on time because they grab softlines reshops on their way back. While covering operator I do my table folding and re-hanging and stage my cart to reshop.
9:00-9:30 Go-backs from the stuff I worked on during operator lunch. Prayer for no backup cashier calls.
9:30-9:45 Break
9:45-10:10 Operator Break. I zone areas closest to the fitting room. Again, operator never makes it back right away.
10:10-11:20 Zone my area (typically menswear)
11:20-11:30 Blitz whatever areas were not staffed, sort strays at guest service.
So let's speak hypothetically that there were no backup cashier calls and every other softlines closer had 3:25 to complete their zone and they do. I have figured out that I have just over an hour to dedicate to zoning my area. Almost 90 minutes are spent at the fitting room. 40 minutes are spent gathering and then redistributing items I pulled from the salesfloor. Sure, that's part of my zone but I could probably do it in less time if I didn't have to haul it all over to the fitting room. I figured that I have approximately just over two hours to devote to zoning my area. It makes me look bad when the LODs come by and ask me why I'm not further along.
Don't get me started about ad takedown on Saturdays. I get to stop zoning mens and go scan out infant hardlines and occasionally all of softlines (like I will tonight).