There is no metric to tell you how fast my Style team pushes their trucks, how well they zone, the accuracy of their vmg or timeliness of their signing. There isn't a metric that measures how well they help an elderly woman find the right bra (patiently and with no reaction) when she's flashing them. How gracefully they fend off rude people by the dozen every day near the fitting rooms who are nasty to them because they can't try on things. I can track their BRLA, I can tally their Save the Sale, track attendance etc. The rest comes down to me knowing the quality of their work and their dedication to their team during some difficult times. I'm incredibly grateful for my team, but not all leaders are the same, just as all stores are not the same. Many nuances are lost in metrics.
and some (most?) of them are bullshit, anyway.
anyone who does this... you can come to the front and deal with the guests... they sometimes do not get an email when it's cancelled later so unless they check the app, they think we have all items.
Since they depersonalized RedCard scores I’ve never had a leader bring up metrics beyond team goals like drive up time. But nothing specific to me
Well, that's complete shit! Our store has a small elite clique that doesn't do any work but the SD loves. Guess who'll get the bonus...
