Archived TV Returns

[The Dude Abides]

Has anyone else noticed a spike in the amount of opened TV returns at Guest Service this year?

My store seems to be getting several a week that we just have to eat with CRC.

 

[AllThingsTarget101]

Have had a few but not anything outside of the norm!

CRC... doesn't target get their money back for it?

 

[Cel]

At least a portion of it yeah, any true CRC (vs electronics recycling sent via CRC) is returned to manufacturer.

 

[xxTheDudexx]

I've noticed a higher number of TV returns, but most of them were due to cracked or broken screens. My only guess is somebody at distribution must be having a mid-life crisis and taking it out on our TV's or something.....

 

[buliSBI]

Its probably the TV returns from the Super Bowl.

 

[The Dude Abides]

Target gets a portion of the money back, but last year one of the Table Talkers said that for every guest who returns a TV that is defected we must sell 11 equivalently priced TVs in order to break even.

 

[sigma7]

Hence the 30 days or whatever for a most core electronics.

 

[The Dude Abides]

Hence the 30 days or whatever for a most core electronics.

Yeah, but just try denying a return. At my store that's a good way to get pulled into the STL's office for not vibing with a guest. Only on rare circumstances are we allowed to deny a return.

 

[sigma7]

Well yeah. I'm just relating part of why the return period changed for major electronics.

 

[nolongerspecial]

I've noticed a higher number of TV returns, but most of them were due to cracked or broken screens. My only guess is somebody at distribution must be having a mid-life crisis and taking it out on our TV's or something.....

Same. A LOT of broken screens over the past few months.

 

[redeye58]

Curious as to the ratio of exchanges vs out-right returns.
A guest willing to exchange because of damage/defect I'd have no problem with whatsoever.
A guest unwilling to exchange, especially after a major sports event, irks me a lot.

 

[AssetsProtection]

Target gets a portion of the money back, but last year one of the Table Talkers said that for every guest who returns a TV that is defected we must sell 11 equivalently priced TVs in order to break even.

I can see this to be almost true.

 

[Hardlinesmaster]

FYI,
Spot made all returns for electronics for 30 days now.

 

[Barcode]

Target needs to stop selling Element TV's for starters....

One lady pressed me on my opinion for Element and I told her I thought they weren't the greatest quality, and recommended Magnavox instead. She accused me of "trying to make commission". Oh god that gave me a good laugh lol.

 

[Retail Girl]

FYI,
Spot made all returns for electronics for 30 days now.

All of entertainment as well.

 

[desertcoyote]

I heard there was a group in my district buying TVs , changing out the guts/screens and returning them saying that something was wrong with the TV. It went on about a month then AP finally made a bust at another store. This was in 2012 or 2013. The years are starting to blend lol.

 

[Barcode]

Any Guest Service TM worth their salt should be able to notice if its been opened up or looks used/abused... Not sure how they could get away with that......

 

[2nice2people]

We've been getting lot tv & DVD player returns. They all come back to me as rewrapped.

 

[2nice2people]

Soooooo sick of rewraps. We had this seasonal person that would rewrap everything I got sick of defecting them & started leaving them at service desk w/ notes like----video game open, half package torn, would u buy this

 

[Hardlinesmaster]

Tell electronics tm's & they will try to sell them for you.

 

[Bored Food Aver]

Target needs to stop selling Element TV's for starters....

One lady pressed me on my opinion for Element and I told her I thought they weren't the greatest quality, and recommended Magnavox instead. She accused me of "trying to make commission". Oh god that gave me a good laugh lol.

I'm blunt and honest with people. If it's crap, I say it's crap.

 

[SIGNZERO]

Target needs to stop selling Element TV's for starters....

One lady pressed me on my opinion for Element and I told her I thought they weren't the greatest quality, and recommended Magnavox instead. She accused me of "trying to make commission". Oh god that gave me a good laugh lol.

I'm blunt and honest with people. If it's crap, I say it's crap.

Yea I am the same. When I worked in Electronics I would tell people its American made but it gets returned all the time. More than likely they would buy a tv with better quality.