Recent content by Hidethebodies

They changed it before I left the company. It's 3 weeks (0-5), 4 weeks (5 -10), etc. They did that to cover the fact that ETLs lose any newly accrued vacation time (January 2016 onward) when they leave/quit/fired, so no more cashing it out at the end.

Just had something similar happen at my store with a return for air mattresses. LOD took the call, "Corporate" yelled at them so loud some of the cashiers were looking over. The LOD asked for the person's extension and said they'd call back to confirm their identity and then hung up. Turns out...

I think it's referring to the store as a whole

% Amazed is calculated by the # of 9's and 10's on surveys (Amazed), divided the overall total. Example; One guest rates your department a 10 and another rates you an 8, your overall percentage amazed will be 50% (2 surveys / 1 amazed). Individual subsections and questions like TM available...

No one is factoring in former BPs who moved to ETLs when they cut positions. They make six figures and sometimes more than the STL

It's roughly a 5% increase. No added responsibility, I'm the sense of duties or TLs you're just expected to know the store as a whole and be able to speak to it as a leader. Think of it as a way to acknowledge a top performer. There's no timeline either, but I had a fellow ETL do their 11s and...

Scores are based on overall speed of the transaction, starting when you scan the first item, and ending when you either close the drawer completing the transaction, or if its a card, when the receipt prints out. It's affected by different things, mostly the number of items, and the form of...

Hate to pit you and your STL against each other but it sounds like this is an opportunity to go to your DTL and have a conversation with them about her and what she told you. If you have your DTLs support (which it seems you do) and your STL is on a slippery slope this might be the push she...

No. But they get in trouble if they don't receive 80% participation (which includes people on vacation or LOA).

mySupport or have your STL bubble it up through to your General Merchandiser at the DC.

Details?

Per Best Practice Starbucks is only to take MP milk because they have an agreement with the vendor regarding accounting practices for MP milk. From what I remember, it actually doesn't need to be QMOS'd out due to the fact that the store pays a certain percentage of their Starbucks sales for...

Another thing they've been known to do is offer you a lesser position like a Sr. TL due to your "inexperience" or being overstaffed and plan to promote you in 6-8 months. Don't take it.

I can understand why they used to be protective of them like that. I remember that the PDAs cost $1600 to the store for new ones, and around $200 - $500 to send them in and get them fixed. Having them disappear or lost gets pricy, especially when TMs hide them for personal use. Now though...

The meet and greet is going to be pretty standard. You and other interns from your district and group are going to get to get her several times over the course of the 10 weeks, and the first time it's all about networking (you'll be meeting with a ton of DTLs, and BPs, and their respective...