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As a GSA, I try my BEST to never call for back up, I either push for more SCO use as people sometimes stand in line with just one item (then tell me they rather wait in line, but when the line is long complain and continue to wait in line instead of moving to an empty SCO, but thats a different...

I dont know how they do it at your store but at mine they treat GSAs like leaders, respect them like ones too. We do practically everything as GSTLs except coach and interview. We all have emails, we use to email mainly we talk about how things are running and what we can do to make it run...

We had a guest ask our SCO TM why if she returns 1 of the 2 BOGO 25 percent off items will be refunded for less. The SCO TM tried to explain that she if she returns one she will get the 25 percent off price. She didnt understand and she was getting mad. So the SCO call me over, but before I...

You guys don't have a TM exit in the TSC? We use it to exit whenever and to enter before store opens.

LOL funny thing is I am one of the GSA's but our store is so weird. They told we have to be guest obsessed and do it right for the guest. We used to be so strict but too many complaints changed us. I guess next time I see her and she does that, I'll listen to everyone and just shut it down Haha...

I have this one lady always come up to Guest Service at the least once a month with a cart full of basically half of Ready To Wear, and I hate it cause she ALWAYS happens to come when its just me there at service desk. I ask her if she has a return or needs help, and she tells me she is still...

In my store, we have to "do it right for the guest" we used to be a strict store and said no to almost everythig, but we apparently got too many complaints now we changed and almost always have to say yes, hate it. We all do, but we get in trouble by our STL if we dont comply.

Thats lucky, at my store we do not allow gift cards for ANY gift cards, usually its cause sketchy people do that most of the time, but every now and then we get a regular guest trying to do that and we just point out that on the back of the gift card it says may be used to purchase anything...

Right now I'm being trained as GSA and I'm only 19.

We used to have just One opener and one closer, now since OPU came along it is 2 openers, 2 mid, 2 closers. Sometimes 3 closers I dont know why?

Its 11:45 pm on forth of July, closing in 15 minutes, haven't had a guest at SD for an hour. This time of night is when the usual suspects walk in with ugly ass torn up receipts asking for refunds in cash. So this guest comes in with a back pack, takes out some destroyed HBA item and an even...

Really? I thought I went a tad overboard, cause I have never been that mad at a guest in a LONG time, and this the first time I did anything about it.

A guest today was yelling and screaming at my GSTL and any TM walking by our photo kiosk. He was so frustrated that he didn't know how to use it, yelling at us "Does anyone know how to use this piece of junk" and calling other TM fat or ugly as they walked by. Finally once my GSTL was printing...

Yeah at mine they make us ask every single person who walks into self checkout

Well I mean like they know about our store credit and ID policy already and have a ton of stuff they just found around in the house expecting a ton of money back and they take advantage of our policy, always makes me happy when they maxed out their ID

I hate the guests who do ID returns, they come up and are like "yeah I have no receipt and I paid with cash I'll just get store credit". Pisses me off, especially when they act like that. Hopefully that policy is placed everywhere.

Our APS does talk to us during break room time or sometimes even when it's not that busy. Sometimes, once I had to pretend I was helping him as a guest because there was someone suspicious at Service desk, so i was pretending that he was doing a payment and that the computer was taking so long...

Maybe its cause people would Photoshop "perks" and say "I like to save all the points so I have big coupons" and when you scan it, it gives them 25 bucks off as an MFR coupon. Lol, sooo much shadiness makes me get mad.

My store is crazy about them, we got a new ETL-GE back in January and she really improved things, I don't know how but we all do better with red cards, plus she isnt mean about anything and really warmed up to everyone. We always make our weekly goal, but if we don't (I think it happened only...

I used to have to count my earnings and register at end of the day at my old job, is cash office similar?