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I love it when a giant SUV parks in front of the cart bay doors. Almost every day I have to walk up and knock on their window and politely ask them to move so I can bring a row of carts in. I can understand it if it's a simple return, or a quick buy on occasion, but it happens all the time...

...return without receipt price was less, and I explained that it was on sale at one point, and it was what would be the amount returned if they didn't have a valid receipt. "Can I have the sale price?" "Mam, it's not on sale now.....it was at one point, but it isn't now." "How come?" *Face palm

We had a guest in her 40-50's (guessing) walking into our store carrying a toaster oven to return it that got hit by a running deer. That was over a year ago, but it happened. She looked shell shocked when she came in to process the return. She was shaking from the stress. After she told me...

I'd like to throw out some recognition to the a$$ that is a regular (although I still have yet to identify him) the code brown's I've been receiving this past year. He assaults my friggin' men's room stalls. He lays down a layer of 5 or so on the TP then blasts to Uranis or something because...

So true. I get these all the time. I've had to hit the additional assistance button on several occasions because I can't get off the phone with a guest no matter how hard I try and it annoys the hell out of me. It's as though they think we have nothing better to do so they'll give a 30 minute...

...I were the idiot. I was so red hot and pissed at the idiocy of this complete moron who couldn't get a simple concept through his thick skull. F****** MORON!!! He was raging for what seemed like a solid 15 minutes and tying up my line so bad. I had to have my GSTL helping me because both...

...to accept an expired coupon because she was out of town at the time and it was 2 days past. She asked for a manager. I just smiled with a s*** eating grin and said: "Of course mam, but she is going to tell you the same thing." Called my GSTL over, she told her no, she stormed out pissed...

Oh I have this problem, at Guest Service, not really anywhere else. I honestly go above and beyond to help when I can, but sometimes...... They'll rip your friggin head of man. I'd never lash out at a guest that treats me like garbage, I just go put my head in a tank of water and scream under...

I thought it would be fun to post things you wish you could say to guests that get under your skin. Ya know the moment where you turn red, steam is coming out of your ears, and you go home with a bloody tongue because you had to almost bite it off to prevent you from blowing your stack. These...

http://www.youtube.com/watch?v=5PN6xemdjik <-- This was me when I got home last night. I need a vacation. WARNING: Contains a couple bad words, so if easily offended.....you can't say I didn't warn ya.

...book. I was ready to throw her across the room. Had to go on break afterward I was so irate and pissed off. I was ready to kick seven shades of s*** out of her. I don't get paid enough for this crap. Sometimes Guest Service can suck! This was me today...

I was so upset I took off both shoes and one of my socks. http://www.youtube.com/watch?v=obycGT3Wg-U&feature=related

...you find something?" She asked where the gift cards were. I told her "Of course mam. On the top of my check lane above the gum right here." *point She picks it up, puts 25 dollars on it. She then tells me to use it on the folks behind her in line. I assumed they knew each other or...

Guest Service Duty "Hi mam can I help you?" "Yeah I bought 7 waters and the system rang it up as 1:02 and it was supposed to be a dollar even.. 14 cents............omg we're doomed as a society. *face palmss

That came into my store today while I was at Guest Service and left a trail of feces about 15 feet long from the rug on the entrance way to the restroom area into the men's room, and all over the toilet. I'd also like to thank him for being kind enough to take off his boxers and just leave them...

FYI - I'd have to write you a great team card for giving that little extra for this guest.

Mary Mother of God, this has to be the funniest yet most awkward situation I've ever heard of. What are you supposed to do, take her about back and give her a sample? LOLOL!!!

Oh I had one yesterday giving way too much information. Not only did he tell me his life story, he also went into graphic detail about how absorbent our brand of underwear were. He was returning a set because one of them were damaged.... I about gagged handling them to throw it into the reds...

I wasn't there for this one but I was told about it. One of our GSA's was working as an opening cashier. I came in around noon and she told me a woman who was, shall we say little too pleasantly plump, was turning to swipe her card. I guess her gut apparently depressed the gas pedal on the...

I don't know how many times you want me to repeat myself. I said it before, I'll say it again. 1.) I did not create this topic to anger anyone. 2.) This is focused at the people I KNOW are perfectly CAPABLE of walking. If you have a medical problem, that's different. I get it. Use it...