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  1. Umbrii518

    I'm Lost! The Call In/Sick/Late/NCNS/Attendance Thread

    NASATS So, as a TL, the attendance coachings are usually delivered after a team member has missed =>5% of their total month shifts. Of course, other factors apply. Basically, show up or get another team member to cover for you using the swap shift book and have LOD sign off on it. A coaching...
  2. Umbrii518

    Archived Card Look-up Returns for Items that Obviously had a Coupon used

    Has anyone had a guest come up to the Guest Service and insist on doing a card look up return for items that you know are regularly coupon-ed? I had a guest do that today and we took extra steps to make sure that she got the value she paid for it instead of the MSRP of the item. (This guest is...
  3. Umbrii518

    Archived New coupon policy?

    Refer to the target.com policy posted on the web. SubCategory Article Workbench also has a lot of useful information if you search "Missed Coupon" All coupons and Cartwheel must be presented to the cashier during checkout and have a scannable barcode. Coupons and Cartwheel offers cannot be...
  4. Umbrii518

    Archived Missed Cartwheel

    ASANTS. This is the brand at our store pushed by our STL, ETL-GE, and accepted by all GSTLs. Beware, if a gift card or merchandise refund card was used, the Post Void part of this "Fix a Mistake" will not work. TLs, GSTLs, and GSAs - Make sure that you are just following up with your cashiers...
  5. Umbrii518

    Archived Help me explain this!

    So, I don't know if this helps.... Our POG team at my store uses the phrase "right reverse". This means, if the POG is on the right aisle (Right to Left) set REVERSE. I go one step further to help myself remember and use "Right Red Reverse". This is because the color on the label strip for...
  6. Umbrii518

    Archived Hey front end! Are you building back to school end caps?

    BTC Endcaps should have come in week 7/23 POG workload. Dollar Spot had a huge BTS set a few weeks back, AND there is a SPL in that 7/23 POG on the Lanes that allows you to make your own endcap. Personally, I strongly urge against putting supplies such as pencils, pens, paper, etc. on a lanes...
  7. Umbrii518

    Archived GSTL/Front End Communication

    Howdy all, A GSTL here. I'm making folders for our lanes. Kinda like a communications thing to help keep all our cashiers in the loop. #nohuddlesforus #FrontEnd I was looking for suggestions on what to add to these. So far I havet the following: General DPC's Coupon Policy PriceMatch Policy...
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