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I had one of those days...the kind where you are fairly certain you are part of a reality tv show and no one told you. Is it just me or do the people who answer our help tickets have the easiest job EVER???? It is very frustrating when I put in a ticket that states...I received a delivery...

I have noticed that there is a significant difference in both processes and terminology up here in Canada and I am hoping to provide some assistance to my fellow team members. All of the people who came up to provide support were amazing but even the most experienced people were often stumped...