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ESPECIALLY on the front end.

We lost one of our great SETMs to be a BP expert in GM... but we still help her. We have another who is pretty much dedicated to Batteries and candy, eating up SE hours.

It chaps my ass soooooo hard anytime ANYONE, including SETLs leave reshop for me to sort. As (normally) closing SA, i have a million things to do at any given time, i don't need you adding shit to it.

The advocates formerly known as Guest Service Team Members. As an aside my code was recently changed back to Service Advocate from Checkout Advocate. Either my store figured out who is better and where... or i was coded incorrectly as a checkout Advocate. I can't hack it as a CA... i mean, i...

That right there. More than you think... unless you're handy with the google. When I train, I give a general hierarchy: Paper/electronic receipt or Payment Card - Payment card first if there are multiple online orders with packing slips Wallet Packing slips Registry ID - ok if the guests...

17 years in customer service one way or another... the 7 years in a call center the easiest for escalations, even considering I was dealing with congressional inquiries. All of these!

I've said it before and I'll shout it from the rooftops if i have to. My number one trick for Guest Services is super easy and hard all at once: Regardless of whether they are correct or incorrect, every guest (person if it's outside the dot) has a right to feel however they feel. Let them feel...

The ETLs stole a bunch. I'm one of the only female S.A. that will willingly run DRU... so one of ours may have gone missing so i know that I always have a clean one my size... What's good for the goose is good for the gander, no? We have at least one windbreaker in each size M-2x... No one at...

Like two or three TMs at my store know, but we KNOW it. Except for posters and the duplex printer. Me: *pulls the mf'ing paper .Again. This time it is actually crinkled. Cut, refeed machine.* Kodak: Ribbon checking Ribbon checking ERROR We've replaced the Prints in seconds pronter at least...

So, I've had to wait 45 minutes before (Q4). Try closing ePick and reopening several minutes later. If that doesn't work, try it again. After 15 or 20 minutes, if it's still not there, try restarting the device. Last resort, sign out and back in. This actually has a name. It's technically...

One of our gals called CSC because they kept coming up item not found... CSC advised the DCPIs were intentionally removed because the guest was required to go through the manufacturer.

We have a hard no policy. Fisher Price will issue the recall. Leads back us up.

Literally what happened in the state I live and work in. They'd start towards the bottom and we were the third or fourth store they'd hit. Normally, we would get a call from the other GSA/GSTL/GSTMs or AP would get an email with a pic. Or both. I wasn't even aware of the policy until that...

SOME of mine have. 🤷‍♀️

Sorry, i *should* just check workbench, but I'm ass deep in alligators. (Yay new defect process!) Is there any official communication about this?

ASANTS, I guess since Amanda's store still requires ID. It's still better, from a potential loss and time to read standpoint, to just scan the barcode. Then ask for id.

Oh, hunny, I wish. I was picking up an order at another store because mine sold out. I had my barcode ready to go. Gary: I need your ID. Me: I have my wallet barcode. Gary: I don't need that. I need your ID. Me: You can scan my barcode. It will bring the order up. (In my head: I promise it...

I get visibly upset when I'm at other stores and they don't use best practices. At All. 🤷‍♀️ FR, though, I'm looking at you Gary the Guest Advocate who used to be a sup at my big kid job. Scan my damn barcode and then ask for my ID. Don't be rude AND refuse to scan it. 😡

Second this. My fiancee and his roommate are bothroofers and I can still get the bathroom, and their work trucks, clean with it!

95% of the time, you as a GSTM are better poised to resolve the issue than the GSA/GSTL. First words out of my mouth when someone asks for a manager are, "How can I help you?" It is rare that it needs to go further than me because my store leadership has made it clear that I am empowered to...