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Has this TM always had this schedule? If so, you can't just expect them to change their schedule out of no where because of staffing issues. What your ETL should have done is sat this person down and explained the situation for future scheduling needs while also explaining that retail is an...

My pet peeves when I worked at store level: TM's that never showered - loosing the rock paper scissor battle on which leader is stuck having that awkward conversation. TM's that say "I don't get paid enough to do.." when being asked to do something in thier JOB DESCRIPTION. TM's that don't...

I do work for a retail HQ, just not target HQ.

TTO-office coworker(s). Do you really need to take the elevator to go up or down 1 level? It takes me 10 minutes just to get go ground level from floor 8. I only get 30 minutes for lunch!!!!

Depending on my mood and how the interaction went with this customer, I maybe would have offered to penny out some of the bacon for this guest. At Wally World each manager had x amount of dollars each month to do with what they wanted. I did this a few times during the holidays. Or bought other...

Depending on my mood and how the interaction went with this customer, I maybe would have offered to penny out some of the bacon for this guest. At Wally World each manager had x amount of dollars each month to do with what they wanted. I did this a few times during the holidays. Or bought other...

It's unfortunate that you had an encounter with a looney customer. And I'm glad to hear that YOU do not make up the rules as you go. However, not every front lanes TM know the policies and I've encountered many senerios when the TM was wrong. Like I said before, I am a responsible couponer...

Pretty sure I said; it opens the door for potential lawsuits. I have a piece of paper right now on my kitchen counter to receive a $25 settlement from a class action lawsuit that took place in Cali many years ago. A customer sued this company because the cashier asked the guest for their...

There are two diff kinds of corporate calling customers. Ones that use it in store and try to use it as a scare tactic and ones that go home think through the situation and facts and email/call corporate about there experience. As I've state mult times. I use to work retail management. I too...

Typical one sided thinker.

You would be opening yourself up for a lawsuit. A business CAN put quantity limits on a product. But if a customer has an item with a proper coupon, and you deny the usage of it, you can get into trouble. Work in retail management in California for a few years, you will see every lawsuit...

If a coupon doesn't say limited transactions per day then you can't disallow them from mult transactions. However, target may set a limit on quantities - maybe you should use that as an example instead, when explaining why they can't buy more.

This was the feedback I got through out my years of being a leader when I first started. I would cry and become frustrated because I was being told I was aggressive in my approach and showed my facial expressions. However, no one could give me real life/time examples as to what/how I said...

If the ETL that caused this, is aware of the situation, I wouldn't bring it up. Chances are they know they messed up and probably feel really bad about a poor judgement decision.

What did you end up doing for this customer?

I had an employee try to play the card when I gave her a poor review. I am Jewish and she is Muslim. She went so far and got our Market HR manager involved in it. I had to pull all 100+ reviews of my other Muslim employees that got meets expectations or higher. I pulled all of this TM documented...

I hated when I was a HR manager and new TM would complain that I was being a Nazi. They would shut up real fast when they learned that I was HR and when I gracefully adjusted my Star of David necklace. You can only imagine what kind of conversation we had next...