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  1. SallyHoover

    Price Match Policy

    Other than target.com or the following week;s sales flyer, we have been told that on a previous sale from another target in which the guest wants to price match to another business, even if it shows on the price match app, that we are to tell them that they have to go back to the store they made...
  2. SallyHoover

    Service & Engagement What would you of done?

    I've cashiered for years. The rules change all of the time and if the POS let me sell those in a single transaction, (which I would think would only happen with Target gift cards) I wouldn't have a problem with it. I would just carefully count the cash and run any bills that looked of felt...
  3. SallyHoover

    To That One Guest - II

    TTOG: Sorry, I usually have more patience with older guest but tonight I had a lady try to use her red card 3 times. I am pretty sure she was using the wrong PIN for her $5.50 purchase. She was banging her numbers in with the pen on the pad and insisting that the plastic covering the numbers...
  4. SallyHoover

    To That One Guest - II

    TTOG last night- you are a bully and a jerk- at SCO who (along with his buddy) refused to back up more than a half step when I asked him to because he was within 3 ft of the first busy SCO. I asked him to step back and wait until he was called. As soon as the guest left the sco, he took...
  5. SallyHoover

    Drive up out of control

    Unless things have changed, you can only select drive up when ordering on the app. You don't get the option at Target.com. Everyone who complains that they didn't have the option admits that they booked at Target.com. I tell them to use the app next time if they want drive up.
  6. SallyHoover

    Drive up out of control

    how many pick ups/drive ups do you normally have? We have 100-350 per day and many are in 2-5 different locations in two different storerooms. We have more drive up's than in store pick ups since the corona virus.
  7. SallyHoover

    To That One Guest - II

    I thought the extension was if it expired during the time we were not accepting exchanges, not if you bought when we were not accepting exchanges. If that is the case and bought in late December then without redcard expired late March and with redcard even mid December would be extended unless...
  8. SallyHoover

    To That One Guest - II

    At our store they call and yell over at those bringing out for others. I asked if the requested pick up or drive up, they always say they don't know. Next I ask if they booked on the app or on the computer. The answer is always on the computer. I tell them they have to book through the app...
  9. SallyHoover

    To That One Guest - II

    Because she already had the belt full and she wouldn't be able to get to the stuff at the bottom of her cart without getting it out. I guess I could have found her an out of the way place and set her up with a second cart but I didn't think of that.
  10. SallyHoover

    Service & Engagement Cleaning

    For some reason we are still scheduling people up to the old close time- 11pm or midnight (Fri-Sat). We aren't actually cleaning. Cashiers are reshopping and help zone. OPU is working until 10 or 11pm. Sales floor are zoning and then pushing. Yes the store looks fuller and "cleaner" really...
  11. SallyHoover

    To That One Guest - II

    TTOG1: Thank goodness you only had about 15 items, and moved over to the empty register after paying (we are using every other one to better separate) but no our wipies on the registers are not there so you can wipe down each of your items before you put them in the bag. I said you are welcome...
  12. SallyHoover

    To That One Guest - II

    TTOG: I understand that you are disabled and have an EBT card and your magnetic strip on your card may not work. That doesn't mean that I can't ask you to try it at least once. Instead you gave me a big attitude about calling a supervisor if I don't know how to do it. You then proceeded to...
  13. SallyHoover

    Drive up out of control

    Ours starts as soon as the pull in the parking lot and I've seen it take 1min and 33 seconds before they are fully parked in one of the parking spots. It will also trip the counter if they are pulling in the parking lot but going to another store first. We have a Kohl's on the far side of the...
  14. SallyHoover

    Customers suck

    For some reason when people ask for me to make bags light (no problem with this request) but then want me to double bag their light bags annoys me. Yesterday I had someone like this who also insisted that I double bag the large bag for her 9 pack of toilet paper. You don't need a double bag...
  15. SallyHoover

    To That One Guest - II

    I just wanted to thank all the guests in my line today. It was very busy but everyone was very pleasant.
  16. SallyHoover

    Walmart

    Or was it a price inquiry of every item in the cart and then deciding if they wanted each item, maybe looking it up to see if they could or would price match. I had a family once with a cart full of children's clothes and wanted me to tell them the price of each piece and then they would hold...
  17. SallyHoover

    To That One Guest - II

    TTOG: You are rude, you are mean, you are demanding, you don't listen. You won't download the Target app or sign up for Circle in any way but you demand to get the discounts even retro-actively. Just seeing you walk into the store raises my blood pressure. Other team members have asked AP if...
  18. SallyHoover

    Holding items for guests?

    Same. Although starting mid November until the second week of January holds are pretty much stopped unless it is a call from another store.
  19. SallyHoover

    Drive up out of control

    Does anyone feel uncomfortable in the dark doing DU especially between 10pm and midnight? I don't feel comfortable walking up to dark cars/vans/suv's. Yes, I know lot's of people work as delivery people or night time cart attendants.
  20. SallyHoover

    Archived Age-Restricted ID check - alcohol, cold medicine

    That federal law only applies to pseudoephedrine which is only sold behind the counter at the pharmacy department and the system records not just the birthdate (which is the only thing the check lanes and SCO record at target) but also all of the id information and goes into a database recording...
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