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I've heard that one myself, more than once. One time recently, the lady was actually walking toward the front on the racetrack already, almost there. The whole card reader signature interface is poorly designed. It's natural to want to start writing ON the line, instead of above it. Our whole...

Oh, it's coming alright. I'm surprised you haven't heard it yet. It's a favorite, right up there with "If it doesn't scan, it must be free!"

It's fitting that they made those buttons bright red to match your new speed score, eh?

Our TMs usually call it out to the front end, but it's on the main channel anyway, so everyone can hear it.

That's definitely a good practice to get going. Our Electronics TMs call out just about every purchase they ring up (we're fairly low volume, so it's not a huge amount), just to keep everyone aware.

How did nobody notice as he crapped his way through the door?

Sorry, but you're wrong. Even if an item is not explicitly on a registry, you can still mark it off. Scan the registry, and one of the K buttons should be an option to display all items on the transaction. From there, you can "Pick item" for the registry. That'll mark the item as being bought...

Fair enough. Personally, though, I'd still go for the gloves. Not worth the risk of getting some dude's genital crud on my hands.

Why was grabbing an empty bag to hold up for the kid not Step 1? With young children, you can't always tell when they're going to throw up again.

Don't forget gloves!

It doesn't sound like she was concerned about the mess at all, though...just her coupon.

Hmm, makes sense. Just...something doesn't sit right with me about that story. I'm not saying anything against you, greeneyes, but they were in an accident bad enough to launch a kid through the windshield, and he was the only one injured? And it was just a scrape on his forehead?

If a young child is ever thrown through a windshield, the parents should probably be investigated...that doesn't usually happen if you're wearing your seatbelt.

That's how it used to work. I hired in about 4 years ago, and then you could just key the DOB and go on with it w/o supervisor numbers. They switched before I'd been there too long, and it was a bit of an ordeal.

Has this guest been to Wal-Mart or Kroger lately?

Is that why Chipotle charges extra for guacamole?

There's definitely a big impact. I was put in charge of driving surveys a couple of years back. We started holding contests to see which cashier could get the most guests to fill out a survey at the registry kiosk (the ones done at home count equally toward survey scores, but there's no way to...

It's really funny what the POS thinks is an appropriate item to automatically print a gift receipt for. This past week alone, I've seen the register print out gift receipts for Plan B (the morning-after pill) and diabetic supplies. Each time, it was the only thing the guest was purchasing, so it...

I wouldn't recommend telling them that you're skipping the prompts. http://retailcomic.com/comics/july-2-2006/

That's when I would use a red phone and go overhead "All available team members to the front lanes, all available team members to the front lanes" nice and loudly. That way nobody has an excuse for not responding and the guests can all see you making an effort. And even if nobody still responds...