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To that new TM who had the gall to ask me during training "so...do you believe the gossip around here?". And then, she asked "so what's the story with ________? [insert name of TLOD] I can't get a feel for him but he seems odd." Really? Do you think I'm going to go anywhere near those...

Or...you could encourage guests to buy stuff to put into them. Win-win situation for everybody - Target, Guest, Guest's Dog, Neighbors who get offended by another dog's poop;

I know that I do. They're perfect for removing your dog's poop from the yards of your neighbors. We go through 4-5 bags/day.

I hadn't thought about this for a long time, but we used to have an elderly guy who required the smart cart. But if he didn't like what you had to say or even how you looked at him, he would run right over your feet. Most didn't jump out of his way in time because 1) we didn't think those...

We've had people just walk out with merchandise on a few different occasions. But since nobody could actually prove they took it, nobody went chasing after the guest. Apparently, you have to see them physically remove it from the shelf or hanger then leave the store. Otherwise, they could...

Elderly guest wanted to know why we didn't carry VHS cassette players. She was pretty angry about it, too. I explained that most people used CDs these days, but she might be able to find one at Best Buy. Apparently, they don't carry them either. So, I suggested she check eBay. I then got a...

Guest calls in the other day. She's looking for Coca Cola glasses. I'm pretty sure we don't carry them but check it out anyway. I tell guest "sorry, but we don't have them". Guest admits "Oh, I wasn't sure whether I saw them at Target or some other store. I just remember seeing them...

One of our former regulars used to grab them all the time. He was a very cranky older man. I don't know that he truly needed to use one but because of his age, nobody challenged him. One day, he was in a pissy mood and purposefully backed up over a team member's foot. He didn't do any real...

I dealt with a guest one day looking for men's pajamas. I showed her what we had and in each case she wanted to know the price. I would tell her (apparently she couldn't be bothered to look herself) and she would come back at me "I could find that cheaper at Sears". We went through every...

We have a guest we call Crazy Katie. Katie will come in the store, completely fill up a cart, then demand a team member scan every item to see if it's on Cartwheel. No matter how many times we tell her she could do that herself, she insists somebody else do it for her. And if you ask her to...

My favorite is the guest who calls in and says "Do you carry __________?" No, we don't. Are you sure? Yes, I am sure. Could you check for me anyway? <Checks My Device> Nope, we don't carry it. Could you ask your manager? I could, but honestly - we don't carry it. What's your name? I'm coming...