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The lady knew that the GSTL wouldn’t fall for it so when I suggested calling her she denied it instantly she knew that she was trying to take money from us and she knew a manger would catch her, the GSTL being there was a lucky turn out.

She hit the lane with 8 bottles separated into two transactions, she attempted to use the coupon twice to get 4 out of the 8 free while at the same time getting our stores 5 dollar gift cards

Yeah as I said she has a history with them, they were physical paper coupons if that helps

Today was my first time on a check lane in a long time at my store. In the town I work the guests have a huge reputation for being extremely rude and entitled. Our store always says yes to any coupon request no matter how much of a lie the claim is. Me and a lot of other team members get angry...