couponers

Today was my first time on a check lane in a long time at my store. In the town I work the guests have a huge reputation for being extremely rude and entitled. Our store always says yes to any coupon request no matter how much of a lie the claim is. Me and a lot of other team members get angry...

Has anyone had a guest come up to the Guest Service and insist on doing a card look up return for items that you know are regularly coupon-ed? I had a guest do that today and we took extra steps to make sure that she got the value she paid for it instead of the MSRP of the item. (This guest is...