For the past two weeks I have noticed a disturbing shortage in cashier scheduling, and a correlated positively maddening increase in guest first calls. Not just occasionally or even repeatedly, but CONSTANT. At any given moment the GSTL would like to have one (or four) additional team members on register. If you get anywhere near the front, including to clock in/out or take a break, you will be punished with time on the register.
Last night (Saturday) there was ONE scheduled cashier. Today the entire line in the back room was double-parked with pulls that no one had gotten to yet. We are a high volume super target (guessing $250k per week), so this wreks havoc on the whole store.
Some of the consequences:
It's so bad that everyone constantly ignores guest first requests and tries to avoid getting sucked up to a register, because you end up stuck there for hours, sometimes the rest of your shift. So the GSTL is constantly calling and begging for help.
Why not solve all of these problems by scheduling 1-2 more minimum wage cashiers? We aren't blowing out out sales targets, so the volume should be pretty predictable. They just don't staff enough people on the front end, presumably because they think there are dozens of sales floor team members just standing around waiting to help cashier.
It's not just my Target, because I see the same thing at plenty of others in the area. Is this intentional company wide policy or just an unintended outcome of expecting everyone on the schedule to cashier at the drop of a hat?
Last night (Saturday) there was ONE scheduled cashier. Today the entire line in the back room was double-parked with pulls that no one had gotten to yet. We are a high volume super target (guessing $250k per week), so this wreks havoc on the whole store.
Some of the consequences:
- Cart attendant ends up on a register so eventually there are no carts at either door.
- Sales floor is constantly short a few people, so CAFs often back up throughout the day and a few usually aren't ever finished.
- No one is able to zone, so the shelves look like crap.
- Call buttons go unanswered, guest surveys for many departments are constantly poor, and guest complain they can't ever find anyone to help.
- Redcard sales are usually low (<5 on goal of 15-20) because no one is on the floor to explain it and guests don't want to be slowed down any more by the time they finally reach the front of the line.
It's so bad that everyone constantly ignores guest first requests and tries to avoid getting sucked up to a register, because you end up stuck there for hours, sometimes the rest of your shift. So the GSTL is constantly calling and begging for help.
Why not solve all of these problems by scheduling 1-2 more minimum wage cashiers? We aren't blowing out out sales targets, so the volume should be pretty predictable. They just don't staff enough people on the front end, presumably because they think there are dozens of sales floor team members just standing around waiting to help cashier.
It's not just my Target, because I see the same thing at plenty of others in the area. Is this intentional company wide policy or just an unintended outcome of expecting everyone on the schedule to cashier at the drop of a hat?
