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Are GSAs held up to the same expectations as GSTLs at your store?

Discussion in 'Leadership' started by Bullseyerc, Dec 26, 2016.

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  1. HRZone

    HRZone Well-Known Member

    Notice I wasnt saying a p fresh should make less. I am just saying a GSA holds that vital of a role in the store. They are leading a pretty big team themselves and make huge decisions when it comes to guest issues.
     
    Frontlanegirl, beautybrand and LUR99 like this.
  2. Anelmi

    Anelmi Active Member

    Because the guest most likely is gonna complain about the lack of bananas to the GSA rather than the PA. As a GS TM, I hear complaints about how "you're out of ___" and "when will you get more ____" all the time. If a guest is gonna get pissy, 9/10 it's not gonna be the people in grocery that have to deal with it and "make it right" for the guest.
     
    Frontlanegirl, soyaxo, LUR99 and 2 others like this.
  3. SilentCrow

    SilentCrow Member

    GSAs is essentially GSTLs in our store. Criminally underpaid! Actually the cashiers go to the GSAs more than the GSTLs in my store because some GSTLS are lazy and leave the work to the GSAs. GSTLs disappear to do "paperwork" while the GSAs deal with all the headaches. It's a position that needs to be revaluated.
     
  4. Tar Ghetto

    Tar Ghetto Active Member

    GSTLs are basically GSAs. We had 4 GSTLs at my old store, and they were the 4 worst leads in the building. Absolutely worthless. GSAs did just as good a job as them. I think GSTL is a leadership position that needs to go. It's a waste of money.
     
  5. Tar Ghetto

    Tar Ghetto Active Member

    Plus they know nothing about the world outside their little microcosm at the front end. It says a lot when basically any team lead in the building can cover a GSTL, but a GSTL can't cover for any other team lead in the building lmao.
     
    Last edited: Jan 3, 2017
    AFgirl, LUR99, glo and 1 other person like this.
  6. glo

    glo Well-Known Member

    That seems to be the story with any TL promoted straight to GSTL. The GSTLs I've seen that have been solid have all been existing TLs that move areas.
     
  7. RedMan

    RedMan Well-Known Member

    While I agree that GSAs should be paid more than they are paid, the GSTL has greater responsibilities and more tasks. There's a big difference in leading a team as a GSTL and watching the front end as a GSA. Maybe my stores were different, but I had so much more to do as GSTL than speed weave and talk to guests. The GSTL has to answer to the ETL or STL for performance. I had to do interviews for the front end, performance reviews, coaching, act as liason between the other work centers and front end. I was responsible for front end supplies, equipment maintenance, and scheduling. When new policies came up on Work Bench, it was the GSTL who had to implement them.

    And I always had to sound super excited about REDCards, even when no one else was. ;) That alone is worth the extra pay, right?

    Maybe this is another example of not judging unless you've run in my shoes.
     
    Last edited: Jan 13, 2017
  8. Sanzano

    Sanzano GSTL

    Couldn't have said it better myself.
     
    Hardlinesmaster and carramrod like this.
  9. redeye58

    redeye58 Hasta Ba Rista, Baby!

    During my GSA tenure, I was expected to do everything the GSTL did except disciplinary actions & reviews.
    The GSTLs DID ask me questions about individual TMs during reviews because I knew the back story on everyone in the front end.
     
    SilentCrow and Hardlinesmaster like this.
  10. SilentCrow

    SilentCrow Member

    Everything except reviews the GSAs do in my store. Equipment, supplies, you name the task a GSA is doing it. I know for a fact my store isn't the only store that make GSA be unofficial GSTLs. Everything you said GSAs do. Down to coaching, they just have a GSTL type it up, but the GSAs do the coaching. Hell even the reviews the GSTLs consult with the GSAs. Every ETL goes to the GSA. The GSAs open and close.

    I've ran in your shoes until their the soles were gone and for less pay than what I deserved and I know my store isn't the only one guilty of this.
     
  11. RedMan

    RedMan Well-Known Member

    I worked at two stores - one was a top performer in the US. The other was tiny. I guess all stores are not the same.